As organizations modernize their IT Service Management (ITSM) landscape, many are moving away from legacy tools like Cherwell Service Management and adopting powerful platforms such as ServiceNow. However, a successful migration depends heavily on one critical step -exporting Cherwell data accurately and securely.
Without a proper export strategy, businesses risk data loss, broken relationships, or incomplete records in ServiceNow. In this article, we’ll explore why Cherwell data export is important and the best practices to follow before migrating.
Why Exporting Cherwell Data Is Critical
Cherwell stores complex ITSM data such as:
- Incidents, Requests, Problems, and Changes
- Configuration items (CMDB data)
- Attachments and activity logs
- Custom business objects and relationships
When migrating to ServiceNow, this data must be extracted in a structured and validated format to ensure a seamless import process.
A detailed technical overview of this process is explained in this guide on exporting Cherwell data to ServiceNow, which covers tools, methods, and common challenges involved in migration.
Common Methods to Export Cherwell Data
Depending on data volume and complexity, organizations typically use one or more of the following methods:
1. Cherwell Built-in Export Tools
Ideal for exporting standard business objects into CSV or Excel format. This method works well for small to medium datasets.
2. Grid-Based CSV/Excel Exports
Data can be exported directly from Cherwell grids, making it easier to clean and map fields before importing into ServiceNow.
3. Cherwell REST API
For large enterprises, APIs allow automated extraction of structured data, including linked records and attachments.
4. One-Step Actions
One-Step Actions automate scheduled exports and are useful during testing and phased migrations.
5. Database-Level Extraction
This advanced method provides full access to backend data but should only be used by experienced teams to avoid data inconsistencies.
A step-by-step comparison of these methods is available in this Cherwell to ServiceNow export guide:
https://aelumconsulting.com/blogs/export-cherwell-data-to-servicenow/
Best Practices Before Migrating to ServiceNow
To avoid post-migration issues, organizations should:
- Remove outdated or duplicate records
- Map Cherwell fields correctly to ServiceNow tables
- Validate attachments and reference data
- Use ServiceNow Import Sets and Transform Maps
- Test migration in a staging environment
Following these best practices ensures data accuracy, performance optimization, and a smoother transition.
Final Thoughts
Migrating from Cherwell to ServiceNow is not just a platform change - it’s an opportunity to improve IT operations, automation, and service delivery. A successful migration begins with a well-planned Cherwell data export strategy.
If you’re planning a migration or want to understand the export process in depth, this comprehensive guide is worth bookmarking:
🔗 Export Cherwell Data to ServiceNow
https://aelumconsulting.com/blogs/export-cherwell-data-to-servicenow/
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