Imagine ordering a laptop online and receiving fragmented updates — an order confirmation via email, shipping alerts through SMS, a return policy link on the website, and warranty info in a chat with support. Frustrating, right?
Now imagine all of that information seamlessly presented in one app — order tracking, delivery time, return options, and customer support — all unified in a single interface. That’s not just a better user experience — it’s smarter.
This is precisely what ServiceNow Workflow Data Fabric does for enterprises. It brings together siloed systems, fragmented data, and disconnected workflows into one intelligent, AI-ready platform — unlocking agility, speed, and clarity across the business.
What is ServiceNow Workflow Data Fabric?
ServiceNow Workflow Data Fabric is a foundational layer within the ServiceNow platform that connects disparate workflows, systems, and data sources across an enterprise. It creates a single, unified view of real-time data without duplicating or moving it — giving teams access to the insights they need when they need them.
According to Gartner, by 2026, 60% of AI projects will fail without access to AI-ready data. Workflow Data Fabric addresses this risk head-on by delivering real-time, integrated data directly to AI agents and workflows — transforming faster, more scalable, and less expensive. Organizations using ServiceNow’s data fabric technology have reported up to 70% lower Total Cost of Ownership (TCO).
Key Benefits for Enterprises
Here’s why enterprises are embracing Workflow Data Fabric:
🔁 Continuous Improvement
Visualize and optimize business workflows using Process Mining, Platform Analytics, and Automation Center. Identify inefficiencies, automate them, and track KPIs to ensure ongoing performance improvements across both ServiceNow and third-party platforms.
⚡ Enterprise-Wide Integration
Achieve full integration across all business units — up to 6x faster — with secure, prebuilt connectors and no-code/low-code tooling.
💰 Lower Total Cost of Ownership
Reduce IT complexity and operational costs by managing everything on a unified platform.
🌐 Seamless Connectivity
Connect structured, unstructured, and real-time streaming data across internal and external systems — without having to duplicate it — using prebuilt integrations and ServiceNow’s AI-powered platform.
What’s New in Workflow Data Fabric?
At Knowledge 2025, ServiceNow unveiled its AI Agent Fabric, an ecosystem that supercharges the Workflow Data Fabric. This innovation empowers AI agents to operate on real-time enterprise data, enabling more intelligent, autonomous workflows.
To further this vision, ServiceNow is also acquiring data. World — a leader in data cataloging and governance — to enhance metadata management and ensure enterprise data remains secure and actionable.
Core Features of ServiceNow Workflow Data Fabric
1. Integration Hub
- 200+ prebuilt spokes with custom options via Now Assist, Spoke Generator, and Action Designer.
- Speeds up integration projects by 3x.
- Monitor usage and performance with a built-in Usage Dashboard.
2. Smart Automation Tools
- GenAI-powered automation tools, including Conversational Spokes, RPA Bots, and Playbooks.
- Build workflows from OpenAPI specs, Postman docs, and process diagrams — even if you’re not a developer.
3. Stream Connect
- Integrate real-time data from platforms like Apache Kafka.
- Use Kafka triggers to filter and route data dynamically before it initiates actions in ServiceNow.
4. External Content Connectors & Document Intelligence
- Securely access external content from SharePoint, Google Drive, Confluence, and more.
- Extract insights from documents automatically using AI — speeding up processes like invoicing, claims, and onboarding.
5. Boomi API Management
- Monitor and manage APIs across your ecosystem.
- Enforce security, prevent unauthorized access, and ensure proper data governance.
How Workflow Data Fabric Works
Step 1: Connect Data from Anywhere — Link structured, unstructured, and streaming data from internal and external sources — without needing to move or duplicate it.
Step 2: Add Context — Enrich and align data to workflows. AI agents become more context-aware, making workflows faster and more compliant.
Step 3: Take Action — Deploy AI agents across the enterprise to automate complex processes and unlock hidden value.
Step 4: Govern Your Data — Apply access rules, governance policies, and security controls to ensure responsible and compliant data usage.
ServiceNow-Certified Data Platform Partners
ServiceNow partners with leading data platforms to ensure seamless, secure, and scalable integrations:
- Snowflake
- Databricks
- Teradata
- AWS
- Google Cloud
These partnerships allow enterprises to bring their existing infrastructure into the ServiceNow ecosystem without added complexity.
This Is What Working Smarter Looks Like — Backed by Aelum
Disconnected data silos don’t just slow down business — they undermine AI accuracy and scalability. In today’s competitive, data-driven world, digital transformation isn’t optional — it’s expected.
That’s where Aelum comes in. As a trusted ServiceNow partner, Aelum helps enterprises simplify data complexity, securely govern information, and build intelligent, scalable systems using the ServiceNow Workflow Data Fabric.
Ready to work smarter?
Let Aelum help you connect, automate, and scale with confidence.
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