Thursday, June 2, 2022

How ServiceNow HRSD Can Help You Increase Productivity?

 

How ServiceNow HRSD Can Help You Increase Productivity?

It is a Scoped application Provided by the ServiceNow platform which helps organizations to streamline and automate their HR-based Processes and activities in one single place.

ServiceNow HRSD


Employees can use self-service in the ServiceNow app for all the HR processes. Digital Automation is helping organizations to serve their employees more efficiently and drive maximum productivity.

HRSD Application is empowering the employees to get all the services by a single click, swipe, or Simply by chat.

Benefits Of ServiceNow HRSD
ServiceNow HRSD

To build great Employee Experiences
ServiceNow HRSD

All manual activities and tasks for employees are replaced by automated processes to increase the overall efficiency of the organization. Employees can easily use the ServiceNow mobile application and onboarding application for all queries. If they want to change their address or update their personal details, they can easily do it by using applications.
Streamline and automate the activities of workplaces after the disaster or pandemic
ServiceNow HRSD

Safe Workplace applications
These applications help you to smoothly operate your workplace even after the pandemics like covid-19. We can get insights from our employees using surveys that if they want to come to the workplace or not. Decision-making is employee-centric that provides a number of competitive advantages.
Employees Readiness Surveys
This application uses surveys to get the employee’s insights on their comfort during a pandemic if they want to work from the office or not and on the basis of the results the actions are taken ensuring all the security standards.
Employee health screening
It includes the screening of all the employees when they start working from the office using regular temperature checks and PPE.
Workplace safety management
Automated Cleaning tasks are defined for the workplace to ensure the employee’s security.

Workplace PPE inventory management

It includes the management of PPE kits inventory at all the locations to facilitate the safety of all the employees.
Safe Workplace dashboard
This will help organizations by providing the analytics and a better view of all the employee’s surveys and insights in a dashboard format.
There are many safe workplace applications and features that ensure the maximum safety of all employees following all the health standards
Ease to Use the application anywhere
ServiceNow HRSD
ServiceNow HRSD helps employees to use the HR services anywhere. More importance is provided to the employee’s satisfaction. A single channel is provided to all the employees using the Now Mobile app and Employee center.
Building Functional Discipline by organizing Employee interactions
ServiceNow HRSD
Employee interactions are managed in a more efficient manner. The Center of excellence data model manages all the interactions between entities like HR employee relations, HR payroll, HRIT workforce administration, HRIT operations, HR lifecycle events, HR talent management, and HR total rewards that also enable the organization to support all types of queries and requests.

Streamline and automate activities during the pandemic

ServiceNow HRSD

ServiceNow applications streamline and automate all the activities even during the pandemic.

Emergency response management applications Emergency Outreach, Emergency self-report, and emergency exposure management are available to respond, automate workflows and keep everyone safe and connected.

Addition of Employee-focused Services

ServiceNow HRSD

HR Service Delivery application is transforming the way organizations operate and service their employee requests. Employee-centric applications lead organizations to competitive advantages. ServiceNow HRSD can be easily integrated into the cloud and also to on-premise HR systems and helps organizations to operate their HR activities and functions efficiently.

For More Details And Blogs : Aelum Consulting Blogs
If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.
For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

















Tuesday, May 31, 2022

New ServiceNow Industry Solutions Help Organizations Adapt To A Digital-First World

New ServiceNow Industry Solutions Help Organizations Adapt To A Digital-First World

ServiceNow is a cloud and automation company, creating the new era of hybrid work with a plethora of new features and capabilities, helping organizations to adapt to the most agile business models. ServiceNow recently introduced the Now platform Rome and manufacturing connected workforces.

ServiceNow is continuously launching more updates to make a world of work better for people. Now platform Rome release contains a number of ServiceNow industry solutions to accelerate the growth in organizations, streamlining and automating the operations across the enterprise. It Comes up with a diversity of solutions to help organizations in financial services, manufacturing, healthcare, telecommunications, and life sciences.

ServiceNow added a large number of industrial solutions in the New Rome release to help organizations.

Employee focused solutions
Rome release made sure that the Prime focus should be the employees and providing great employee experiences. It includes an employee experience platform having an employee center, also known as the command center of the hybrid workforces.  Employees can easily use applications and see their tasks in one place. they can find their all requirement based on Information technology, human resources, and Legal department all facilities at a single place.
ServiceNow Industry Solutions

Inside the Employee center, there is an employee journey management tool that manages the employee journey in the organization in terms of employee onboarding, Induction, and work-based transitions.
Modernizing and automating financial services
Using the Now platform financial institutions can facilitate the interaction of employees with the backend and other systems. It allows them to streamline and automate their activities and deliver great customer experiences. Rome’s release came forward with the new applications building Financial Service Operations.
1. Client Lifecycle operations
Client Lifecycle operations provide Comprehensive and automated tools for helping the banks in onboarding procedures, reducing costs, and increasing efficiency.

ServiceNow Industry Solutions

ServiceNow Industry Solutions

2. Complaint management
To help banks Organize, prioritize, and manage complaints to completely avoid reputational image and penalties.

ServiceNow Industry Solutions
3. Treasury Operations
It provides digital workflows to automatically manage tasks in different teams with higher efficiency.

ServiceNow Industry Solutions

Accelerating and streamlining Automation across the entire enterprise
Every release in ServiceNow industry solutions comes up with a focus on automation. New AI and automation modules that empower IT, teams, to work smarter together and efficiently.
1. Automation Discovery
It discovers the top ten opportunities for automating work for more than 180 topics with the ServiceNow applications like Virtual Agent, Auto Routing, and Agent Assist.
2. Health Log Analytics Enhancements
It helps in finding issues before they happen and affect users. It automates issue resolution by using ITOM Predictive AIOps.
Empowering the healthcare ecosystem of the future
ServiceNow Industry Solutions

Rome release has a health care and life sciences service management, a digital health platform for healthcare-based companies. Vaccine administration management to ensure effective vaccine distribution and help public and private sector organizations in terms of administration, management, and monitoring.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/











Friday, May 27, 2022

How Business Service Delivery Efficiency Be Improved Using ServiceNow ITSM?

How Business Service Delivery Efficiency Be Improved Using ServiceNow ITSM

Digital Transformation is the primary key for businesses to ensure that they keep sustaining in this competitive environment. Traditional Business Service Delivery models are not well efficient to deliver IT projects with guaranteed quality, time, and transparency.

ServiceNow ITSM

Challenges
Businesses spend a lot of money on innovating and modernizing their Service Delivery.  Demand for IT services is increasing in this digital world. High-cost Service Delivery due to the use of resources to keep everything running and connected. Limited Number of people to resolve the queries on time, Lack of Infrastructure Visibility, Siloed Manual Process, and eventually Slow Responses.
Proposed Solution 
To help businesses adopt digital transformation and to modernize and innovate service delivery, the ServiceNow platform came forward with completely automated IT service management (ITSM) solutions. 
ServiceNow ITSM

What is ServiceNow IT Service Management ?
ServiceNow ITSM includes processes and workflows that ensure the delivery of quality IT services. ServiceNow IT Service Management Solutions enable organizations to modernize their Service Delivery and improve the efficiency of business service delivery with reduced costs. It can boost your organization’s IT productivity, improve business agility and reduce risks. It includes AI-based tools like chatbots and voice assistants to provide faster responses and reduce human efforts.
ServiceNow ITSM

ServiceNow ITSM Solutions can benefit your business in different ways.
Benefits of ServiceNow IT Service Management Solutions
Improved Project Management
Project managers lose most of their time in assigning tasks, updating documents, Monitoring, and sending emails.AI powered ITSM tools are capable of assigning tasks and monitoring to the users. Responsive and interactive dashboards to provide the activity report for every individual. These dashboards can provide some really deeper insights about every single user. It reduces the project management Costs and works on improving the process of decision making.

Streamline and Automate Service Delivery

The presence of smart and interactive dashboards that provides actionable insights for the different projects. It provides an intuitive experience to the users by responding quickly to the user’s requests. Strong analytics will help you to track performance and to get suggestions for possible future improvements. ServiceNow ITSM Solutions saves a lot of time, streamline and automate the IT workflows.

ServiceNow ITSM

Uninterrupted incident Management
ServiceNow incident management solution in ServiceNow ITSM ensures that IT captures the incident without any disruption and outage. It streamlines all the processes and automatically routes all the incidents to the best-appropriate resolution group. Prioritization of emails, calls, and chats based on targets of service level.

ServiceNow ITSM

Optimized Workflows
Projects managers don’t have to spend their time assigning, categorizing, and routing tasks manually. There are voice assistants that can alert all team members about their issues and the voice assistant help till the issue is not resolved. These voice assistants and bots enable optimized workflows and ensure service delivery on time.

ServiceNow ITSM

Structured Data-Driven strategy
ITSM solutions will provide you with real-time data decisions using AI-powered dashboards. The data will be compiled, preprocessed, and evaluated to help you make better decisions for your business. Structured data-driven solutions will shape your business in the most effective manner.

ServiceNow ITSM

Reduction in time and cost
ServiceNow ITSM provides a strong platform for all ITIL Processes and reduces costs by improving, reducing risks business agility, and boosting IT innovation. It provides a single system for all IT processes with real-time dashboards and benchmarks.

Conclusion
The digitally transformed ServiceNow ITSM solutions have the intensive capability to improve the business service delivery efficiency. In this digital world, your organization can rely on the abilities of ServiceNow ITSM.









Wednesday, May 25, 2022

Domain Separation In ServiceNow

 

Domain Separation In ServiceNow

This blog will explain to you the basic concept of domain separation. What is the purpose of domain separation? How it can be configured in the 
ServiceNow platform based on the business needs? What all modules are present and how domain hierarchy works?

What is ServiceNow Domain separation?
Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains. Domain separation is extremely well-suited for Managed Service Providers (MSPs) and global enterprises with unique business requirements in various areas of the world.
ServiceNow Domain separation

ServiceNow Domain separation

Global Companies with unique business requirements for different parts of the world can segment and customize their instances.
Why ServiceNow Domain separation?
ServiceNow Domain separation is best for those customers who:
  • Need to enforce absolute data segregation between business entities (data separation).
  • Customize business process definitions and user interfaces for each domain (delegated administration).
  • Maintain some global processes and global reporting in a single instance.
  • Separate data between service providers, customers, partners, or sub-organizations.
  • Have minor or moderate process differences among customers.
ServiceNow Domain separation

ServiceNow Domain separation compared to separate instances
While ServiceNow domain separation provides multi-tenancy support, multi-tenancy is still contained within a single instance. Some global properties, data, and processes are shared across all domains. For example, having the system Remember me on the login page of the system is global and cannot be specified per domain.
If you need complete and total separation of all system properties and do not require global reporting or global processes, then separate instances are the best option.
What can be separated?
In general, the instance has some global properties, data, and processes that are shared across all domains. But since domain separation is a concept of organizing different processes for different departments of an organization, below are a few points that explain what can be separated using domain separation:
  • Each domain can have its own set of data that other domains cannot see. Tenants can be granted access to other tenant data but can’t query tenant data that they don’t have access to. Users, including the customer accounts that are used for integrations, see only the data in the domains they have permission to access. Customers, agents, and fulfillers see data that pertains to the customers and organizations that they support.
  • Each domain in a ServiceNow Instance can have unique functions and processes. Creates tenant-specific system policies such as email notifications, business rules, client scripts, UI policy, and UI actions.
  • Each domain in the instance can have a different user interface. Supports a tenant-specific experience for UI elements such as views, lists, labels, and so on.
Service providers can alter the displayed branding and UI elements to meet individual customer needs.

Domain Hierarchy
Domain hierarchies help to organize multiple domains and define the relationships between them. It also established parent/child relationships between domains.
Domain Hierarchy

Below shows a brief about domain hierarchy.

Data Separation Vs Process Separation

Data separation is enforced at the database level through the use of the sys_domain column in tables. To make a customer table domain-separated, add the sys_domain field to the table. When a customer logs n under a domain and pulls up a domain-separated table, the system uses built-in queries to pull data only from that domain.

Process separation is enabled through the use of sys_overrides column. Any table that contains both the sys_domain and sys_overrides field can be configured to have different processes from the parent domain. We can choose to not separate data just processes.

System policies functions can be domain-specific:
  • Assignment rules
  • Approval rules
  • SLA management
  • Inactivity monitors
  • Email Notifications
  • Business Rules
  • Client Scripts
  • UI Policies
  • UI Actions
Forms, lists, Related Lists, and Choice lists can also be domain-specific. Service providers can even customize the branding and user interface elements for a domain.

Controlling Visibility

The domain_contains table allows users of a domain (the ‘containing’ domain) to see data from another domain (the ‘contained’ domain). This applies to data only not processes.

The sys_user_visibilty and sys_user_group_visibilty tables allow specific users or groups to view data for a domain that they couldn’t otherwise access in the hierarchy.
Configure ServiceNow Domain Separation
End-users can raise a support ticket in their instances to get domain separation configured as per their need.
ServiceNow Domain Separation

ServiceNow Domain Separation

As a developer to set up the Domain Separation, Admin needs to activate the plugin “Domain Support-Domain Extensions Installer” through the developer instance by using the URL – https://developer.servicenow.com/dev.do

Wait for some time to get the plugin activated to your instance.

Once activated, one can see the ‘Domain Admin’ application menu in the Application Navigator.

Make use of the ServiceNow Domain Admin application
Domains Module: –
  1. Through this, the admin can create a new domain as per requirement.
  2. Also, the admin can make changes in the existing domain.
  3. While creating a domain admin should keep in mind that: –
    • There can be only one primary domain
    • There can be only one default domain
ServiceNow Domain Separation

Domain Map Module

Domain Map Module

  • Domain Map shows the graphical representation of the domains.
  • This map shows the Primary, Parent, and Default domains in the hierarchy.
  • OOTB ServiceNow has provided Top as a primary domain and Default as a default domain.
  • Let’s have a look at some demo domains under domain hierarchy as below:
How to select a domain?
Enabling the Domain picker through system settings enables the Domain selector by default. Through Domain selector one can select a domain from the list of available Domains.
Domain Map Module

Important note
Some tables and applications should never be domain-separated. When the domain Separation plugin s activated, the system adds the following tables as non_domain_separatable:
  • Security Black/White list entities
  •   ACLs
  • Dictionary
  • System Properties
  • Script Includes
Conclusion
Domain Map Module

In this blog, we stated a brief idea on what is domain separation, some use cases, and how it can be configured in any instance. Let’s have a summary of what we have seen so far:
  • A Domain hierarchy is a structure of domains within an instance.
  • System policy functions can be defined globally or specifically for a particular domain.
  • Global processes apply to all children.
  • A caution everyone should consider is to challenge yourself on why you can’t live on a single instance without  domain separation prior to making the  decision to move forward.  If you are close to the baseline and do not have complex needs for your company, domain separation may be the answer for you.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/