What Is ServiceNow ITAM? [A Complete Guide]

 

ServiceNow ITAM (Information Technology Asset Management) is a cloud-based software solution that enables organizations to

manage their technology assets and IT inventory. With ServiceNow ITAM, organizations can automate manual

processes, track assets, manage licenses, and ensure compliance with industry regulations, all from a centralized

platform. This solution helps organizations to reduce costs, improve efficiency, and gain better visibility and

control over their technology assets.

How ServiceNow ITAM Increases Efficiencies?

ServiceNow ITAM (Information Technology Asset Management) is a software solution that helps organizations

to manage their technology assets and IT inventory. By automating many manual processes and providing a

centralized repository for asset information, ServiceNow ITAM increases efficiencies in several ways:

1.Improved asset visibility: ServiceNow ITAM provides a comprehensive view of all assets across the organization, including hardware, software, and licenses. This enhanced visibility makes it easier to track and manage assets, reducing the risk of lost or stolen assets.

2.Streamlined procurement process: ServiceNow ITAM automates the procurement process by tracking requests, approvals, and deliveries. It streamlines the process and reduces the time and effort required to acquire new assets.

3.Efficient license management: ServiceNow ITAM helps organizations manage software licenses more efficiently by providing real-time visibility into usage and ensuring that licenses are properly assigned and utilized.

4.Better tracking of maintenance and renewals: ServiceNow ITAM enables organizations to keep track of maintenance and renewal schedules for assets, ensuring that maintenance and renewals are performed timely and cost-effectively.

5.Automated asset retirement: ServiceNow ITAM automates the asset retirement process, reducing the time and effort required to decommission assets. It ensures the securely disposed of that sensitive data.

By increasing the efficiency of these processes, ServiceNow ITAM helps organizations to reduce the cost and risk

associated with managing technology assets while also improving the overall quality of IT asset management.

How to implement ServiceNow ITAM?

Implementing ServiceNow ITAM (Information Technology Asset Management) can be a complex process, but it

can be broken down into several key steps:

1.Assessment: The first step in implementing ServiceNow ITAM is to assess your current IT asset management processes and identify areas for improvement. It involves gathering information about your existing assets, licenses, procurement processes, and other relevant information.

2.Planning: Based on the assessment, you can develop a plan for implementing ServiceNow ITAM. It includes defining the scope of the implementation, determining the resources required, and creating a project timeline.

3.Configuration: In this step, you will set up the ServiceNow ITAM platform and configure it to meet your specific requirements. It includes defining the asset management process, setting up asset and license records, and configuring reporting and dashboards.

4.Data Migration: In order to take full advantage of ServiceNow ITAM, you will need to import data from your existing IT asset management systems into the ServiceNow platform. It can include hardware assets, software licenses, procurement data, and other relevant information.

5.Testing: Once the ServiceNow ITAM platform is configured and the data has been migrated, you will need to test the system to ensure it is working as expected. It can include testing the asset management process, reporting, and dashboards.

6.Deployment: Once the testing is complete, you can deploy ServiceNow ITAM to your users. It includes training users on how to use the system, providing support, and ongoing maintenance.

7.Continuous improvement: Implementing ServiceNow ITAM is not a one-time process. You will need to continually monitor and improve the system to ensure that it meets the changing needs of your organization.

By following these steps, you can successfully implement ServiceNow ITAM and reap the benefits of improved

IT asset management efficiency and cost savings. However, it is essential to note that the implementation process

can vary depending on the complexity of your IT asset management needs. Engaging a ServiceNow ITAM expert

or consulting firm may be beneficial for assistance.

How will Aelum Consulting change the complete ITAM experience for organizations?

Aelum Consulting is an IT consulting firm that specializes in various ServiceNow solutions. The company aims

to change the complete ITAM experience for organizations by providing expert consultation and implementation

services for ServiceNow ITAM.

They can help organizations to improve their IT asset management processes by leveraging the capabilities of

ServiceNow ITAM. Their experts work closely with clients to understand their unique needs and requirements.

And then, they design and implement solutions that are tailored to their specific needs.

By leveraging the expertise of Aelum Consulting, organizations can expect to experience several benefits,

including:

1.Improved efficiency and productivity: With Aelum Consulting's help, organizations can automate many manual processes and streamline their IT asset management procedures, resulting in improved efficiency and productivity.

2.Better asset visibility and control: Aelum Consulting helps organizations to gain better visibility and control over their IT assets by providing a centralized repository for asset information and automating many asset management processes.

3.Reduced costs and risks: With improved efficiency, better visibility, and control, organizations can reduce the costs and risks associated with managing technology assets.

4.Enhanced compliance and security: ServiceNow ITAM solutions provided by Aelum Consulting can help organizations to stay compliant with industry regulations and secure sensitive data, improving overall security and privacy.

Overall, Aelum Consulting is committed to helping organizations to transform their IT asset management

processes and improve the overall ITAM experience. With the company's expertise and the capabilities of

ServiceNow ITAM, organizations can achieve better results and achieve their goals more efficiently.

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What Is ServiceNow ITOM Visibility? [Who uses it, How It works, and How to get started]

 

ITOM visibility refers to the ability to see, monitor, and manage all aspects of an organization's IT operations,

including IT infrastructure, applications, and services. It provides organizations with a comprehensive view of

their IT environment, enabling them to quickly identify and resolve issues, optimize performance, and improve

the overall quality of IT services.

ServiceNow ITOM visibility can be achieved using IT operations management (ITOM) tools and technologies.

These tools collect and aggregate data from various sources, such as network devices, servers, and applications,

and provide real-time visibility into the health and performance of the IT environment.

ITOM visibility can help organizations to improve their ability to:

• Monitor the performance and availability of IT services

• Identify and resolve issues quickly and efficiently

• Improve the efficiency of IT operations and reduce downtime

• Ensure compliance with industry regulations and internal policies

• Optimize resource utilization and reduce costs

Overall, ServiceNow ITOM visibility is essential for organizations to effectively manage their IT operations

and ensure that their IT environment functions optimally. With the right ITOM tools and processes in place,

organizations can improve the quality of their IT services and drive business value.

Who uses ServiceNow ITOM Visibility?

ServiceNow ITOM visibility is used by organizations of all sizes and industries that rely on technology to support

their operations. It includes companies in the following sectors:

1.IT departments: IT departments use ITOM visibility to monitor the performance and availability of their IT infrastructure and services. Also, it helps identify and resolve issues quickly and efficiently.

2.Healthcare: Healthcare organizations use ITOM visibility to ensure the reliability and availability of critical IT systems and applications that support patient care.

3.Finance: Financial institutions use ITOM visibility to monitor the performance and availability of their trading systems and other critical applications. Also, it ensures compliance with industry regulations.

4.Retail: Retail companies use ITOM visibility to monitor the performance and availability of their e-commerce platforms and other critical IT systems and optimize resource utilization and reduce costs.

5.Manufacturing: Manufacturing companies use ITOM visibility to monitor the performance and availability of their IT systems that support production. Also, it ensures compliance with industry regulations.

Overall, any organization that relies on technology to support its operations and needs to ensure the performance

and availability of its IT systems and services can benefit from ITOM visibility.

How does ServiceNow ITOM Visibility work?

ServiceNow ITOM visibility works by collecting and aggregating data from various sources within an organization's

IT environment and providing real-time visibility into the performance and availability of IT systems, applications,

and services.

The following is an overview of how ITOM visibility works:

1.Data collection: ITOM tools collect data from various sources, such as network devices, servers, applications, and cloud services. The data collected may include performance metrics, event logs, configuration data, and other relevant information.

2.Data aggregation: The collected data is aggregated and normalized by the ITOM tools, creating a unified view of the IT environment. It allows for easy analysis and reporting. Also, it helps real-time monitoring of the performance and availability of IT systems, applications, and services.

3.Real-time monitoring: ITOM tools provide real-time monitoring of the IT environment, enabling organizations to identify and resolve issues as they arise quickly. It can include alerts for critical events, such as system failures or performance degradation, as well as proactive monitoring of performance metrics, such as system utilization and response times.

4.Reporting and analysis: ITOM tools provide detailed reporting and analysis of the IT environment, including performance metrics, event logs, and configuration data. It allows organizations to gain insights into the performance and availability of their IT systems, applications, and services and identify areas for improvement.

5.Automated problem resolution: ITOM tools can automatically be configured to resolve certain types of issues automatically. Such as low disk space or failed services. It helps to minimize downtime and improve the overall efficiency of IT operations.

Overall, ServiceNow ITOM visibility works by collecting and aggregating data from various sources within an

organization's IT environment and providing real-time visibility and control over the performance and availability

of IT systems, applications, and services. It allows organizations to improve the quality of their IT services, reduce

downtime, and drive business value.

How to get started with ServiceNow ITOM visibility?

Getting started with ServiceNow ITOM visibility involves several steps, including assessing your current IT

environment, identifying your requirements, and selecting the right ITOM tools and technologies. The following

is a high-level overview of how to get started with ITOM visibility:

1.Assess your current IT environment: Start by taking stock of your current IT environment, including your IT systems, applications, and services. It will help you to understand the scope of your ITOM visibility project and to identify areas for improvement.

2.Identify your requirements: Determine what you need to monitor, the type of data you need to collect, and the level of visibility you need. It will help you to select the right ITOM tools and technologies to meet your needs.

3.Select the right ITOM tools: Evaluate different ITOM tools and technologies, and select the ones that best meet your requirements. Consider factors such as ease of use, cost, scalability, and integration with your existing IT environment.

4.Implement the ITOM solution: Once you have selected the right ITOM tools, you can start the implementation process. It may involve configuring the tools, integrating them with your existing IT environment, and testing the solution to ensure that it meets your requirements.

5.Monitor and optimize: Once you have implemented the ITOM solution, you can start monitoring your IT environment in real time. You can use the data collected to optimize your IT systems, applications, and services and continuously improve your IT services' quality.

6.Expand and evolve: As your IT environment evolves, you may need to expand or modify your ITOM solution. Continuously assess your IT environment and ITOM requirements, and make changes as necessary to ensure that you have the visibility and control you need to support your IT operations.

Overall, getting started with ServiceNow ITOM visibility requires careful planning and a step-by-step approach.

By following these steps, you can ensure that you have the right ITOM solution to support your IT operations and

drive business value.

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5 Advantages of ServiceNow Digital Transformation in Banking in 2023!

 

Digitalization is the requirement of 2023 as everyone across the globe wants ease

and convenience with all tasks. And ServiceNow digital transformation is the best solution for it. 

You can manage your entire organization from top to bottom with just one platform, regardless of

the industry and company size. ServiceNow has a lot of solutions, and implementing them can ease

all the tracking, management, and other required work. Even the banking sector can get countless benefits

with ServiceNow digital transformation. Do you want to know them?

Here is a comprehensive list of advantages you can get by implementing ServiceNow. 

1.Enhanced Customers Experience with Fast-Paced Online Banking Solutions!

With an online banking solution, your audience will be able to connect, manage, and make all the transactions

with a perfect and fast-paced platformer. No more old, slow, and cumbersome traditional banking processes!

You can even get the ServiceNow CSM to detect repeatable problems, examine the patterns, and automate

customer and financial service. Hence, you can create a completely unique and specialized experience with

chatbots, mobile apps, voice assistants, portals, and so on. Your customers can get the simplified and individualized

finance service management process. 

2.A More Efficient, Straightforward, & Faster Banking Process!

ServiceNow Digitalization can be helpful in making a quick, efficient, and straightforward experience for your

customers. They can get countless features as follows: 

• Customers can get an easy process for deposit and transfer with a mobile responsive app and software. 

• There is no need to take out physical prints of any document as they can use the electronic signature. 

• Clients do not have to visit the loan office often. They can simply apply online and get easy approvals. 

• Even everyone can pay all their bills on time and online with the automation process. 

3.Get a Governance, Risk, & Compliance (GRC) Management Process!

ServiceNow GRC is a versatile and interconnected framework that helps financial organizations manage regulatory obligations & upgrade their governance, risk, and compliance management systems. 5 Reasons the banking sector can choose ServiceNow GRC are the Selection of appropriate assets, Management of policies, Identification of risks, Development of controls, and Performance of audits. 

You can get a lot of ease with ServiceNow GRC, Such as: 

• More effective and well-organized compliance experts

• Instant detailed views on risk and compliance activities

• Speed up and make improved strategic decisions

4.Possesses a Full-Proof Security Stack and End-to-End Encryption!

The banking sector needs end-to-end security for its complete system. That’s why ServiceNow SecOps minimizes the risk and allows you to immediately identify, prioritize, and respond to dangers. It has an in-built, bulletproof security heap and high-grade encryption. Hence, you can anticipate and prepare for potential threats in advance with the help of AI technology that helps detect risks early and patch vulnerabilities rapidly. 

5.Makes More Data-driven Decisions to Best Meets Customer Needs!

ServiceNow will provide you with accurate real-time data. It can be helpful in understanding what your

clients really want so that you can decide what exactly can fulfill their needs. So, you can use all these

performance analytics in planning, assessing, reviewing, and modifying KPIs to re-strategize your efforts

with ServiceNow to fulfill the objectives.

So, these are the various benefits you can get if banking takes ServiceNow digital transformation.

They can make it easy for the staff and customers to track, manage and even handle different department

silos. This way, you can create a better experience not only for your customers but also for your employees. 

What are you waiting for? Reach Aelum consulting today and get the best service delivery!

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How Do I Get Started with Software Asset Management?

 

Businesses can achieve a lot with the right technology implementation. Hence, you need ServiceNow SAM to streamline operations successfully. It can help you monitor an asset’s health and location and create an immersive experience from start to end. 

You will be able to maximize the life of assets through enriched asset utilization, preventive maintenance, and deter theft. Also, you can enhance your business productivity by tracking construction equipment, a fleet of ships, or raw materials on a factory floor. 

Are you curious how you can get started with ServiceNow Software Asset management?

 
So, without any further ado, let’s learn the entire process to get started with SAM. 

5 Steps to Get Started with Software Asset Management for Your Business!

The biggest question is how to get started with  ServiceNow ITAM or SAM. How to take in use for better operation streamlining and enhancing customer experience? So, here is a 5-step process from start to end in order to get started with SAM without hassle. 

1. Learn and know more about SAM

• You will be able to track the whole business via your software. It will help you understand all the IT expenses and applications flying under the radar. 

• It will provide you with a clear visibility towards the software stack, spends, and entitlements. 

• You will get detailed data analytics and usage information for your complete business. It will be helpful in optimizing software spending and investing appropriately in beneficial and required applications.

• It will provide the ability to share ideas across IT and operationalize software data. You will be able to consume them from peers in APM, ITSM, Procurement, SecOps, and HR.

2. Determine Your Business Goals

• You can start by sketching the complete roadmap for your ServiceNow ITAM implementation and work towards it. 

• It can be helpful in managing license compliance, tracking your software usage, and getting complete knowledge of the software needs. 

• You have to keep the inventories up to date in order to stay ready for a smooth and less time-consuming audit process. 

• It can help you move away or reduce your on-premise software for a seamless transition to the cloud. 

• You have to look for under or over-licensing in order to relocate them. It will help you fulfill your needs, save more money, and reduce audit risk.

• It can help you onboard and offboard employees quickly and efficiently during a merger or acquisition. 

• You can help power the software data to support other IT and business-related initiatives and goals.

3. Establish SAM Outcomes

Start by listing the business objectives for which you have been searching for this software. Also, ensure you get favorable outcomes within a reasonable time frame. You can include all the factors, such as:

• Easy to build and maintain software inventory of used and discovered applications.

• Control over the true-up costs

• Blends the redundant software or overlapping services

• Sustains automated processes and workflows

4. Regularly Revisit and Adjust Your SAM Goals

In the end, you have to revisit your business objectives for all the departments. You have to readjust your SAM goals every time your business needs change at every level of business. It can help you sustain visibility into your overall SAM strategy to be accountable for the goals you have set for yourself.

Conclusion

So, this is a complete process that can help you get started with your software asset management with ServiceNow. You can achieve great success by leveraging SAM in your business. It is a perfect solution for data management, streamlining operations, and many more. If you have any questions or need help with anything, contact Aelum consulting for the best service delivery. 

For More Details And Blogs : Aelum Consulting Blogs
For ServiceNow Implementations and ServiceNow Consulting 
Visit our website: https://aelumconsulting.com/servicenow/