What Is ServiceNow ITOM Visibility? [Who uses it, How It works, and How to get started]

 

ITOM visibility refers to the ability to see, monitor, and manage all aspects of an organization's IT operations,

including IT infrastructure, applications, and services. It provides organizations with a comprehensive view of

their IT environment, enabling them to quickly identify and resolve issues, optimize performance, and improve

the overall quality of IT services.

ServiceNow ITOM visibility can be achieved using IT operations management (ITOM) tools and technologies.

These tools collect and aggregate data from various sources, such as network devices, servers, and applications,

and provide real-time visibility into the health and performance of the IT environment.

ITOM visibility can help organizations to improve their ability to:

• Monitor the performance and availability of IT services

• Identify and resolve issues quickly and efficiently

• Improve the efficiency of IT operations and reduce downtime

• Ensure compliance with industry regulations and internal policies

• Optimize resource utilization and reduce costs

Overall, ServiceNow ITOM visibility is essential for organizations to effectively manage their IT operations

and ensure that their IT environment functions optimally. With the right ITOM tools and processes in place,

organizations can improve the quality of their IT services and drive business value.

Who uses ServiceNow ITOM Visibility?

ServiceNow ITOM visibility is used by organizations of all sizes and industries that rely on technology to support

their operations. It includes companies in the following sectors:

1.IT departments: IT departments use ITOM visibility to monitor the performance and availability of their IT infrastructure and services. Also, it helps identify and resolve issues quickly and efficiently.

2.Healthcare: Healthcare organizations use ITOM visibility to ensure the reliability and availability of critical IT systems and applications that support patient care.

3.Finance: Financial institutions use ITOM visibility to monitor the performance and availability of their trading systems and other critical applications. Also, it ensures compliance with industry regulations.

4.Retail: Retail companies use ITOM visibility to monitor the performance and availability of their e-commerce platforms and other critical IT systems and optimize resource utilization and reduce costs.

5.Manufacturing: Manufacturing companies use ITOM visibility to monitor the performance and availability of their IT systems that support production. Also, it ensures compliance with industry regulations.

Overall, any organization that relies on technology to support its operations and needs to ensure the performance

and availability of its IT systems and services can benefit from ITOM visibility.

How does ServiceNow ITOM Visibility work?

ServiceNow ITOM visibility works by collecting and aggregating data from various sources within an organization's

IT environment and providing real-time visibility into the performance and availability of IT systems, applications,

and services.

The following is an overview of how ITOM visibility works:

1.Data collection: ITOM tools collect data from various sources, such as network devices, servers, applications, and cloud services. The data collected may include performance metrics, event logs, configuration data, and other relevant information.

2.Data aggregation: The collected data is aggregated and normalized by the ITOM tools, creating a unified view of the IT environment. It allows for easy analysis and reporting. Also, it helps real-time monitoring of the performance and availability of IT systems, applications, and services.

3.Real-time monitoring: ITOM tools provide real-time monitoring of the IT environment, enabling organizations to identify and resolve issues as they arise quickly. It can include alerts for critical events, such as system failures or performance degradation, as well as proactive monitoring of performance metrics, such as system utilization and response times.

4.Reporting and analysis: ITOM tools provide detailed reporting and analysis of the IT environment, including performance metrics, event logs, and configuration data. It allows organizations to gain insights into the performance and availability of their IT systems, applications, and services and identify areas for improvement.

5.Automated problem resolution: ITOM tools can automatically be configured to resolve certain types of issues automatically. Such as low disk space or failed services. It helps to minimize downtime and improve the overall efficiency of IT operations.

Overall, ServiceNow ITOM visibility works by collecting and aggregating data from various sources within an

organization's IT environment and providing real-time visibility and control over the performance and availability

of IT systems, applications, and services. It allows organizations to improve the quality of their IT services, reduce

downtime, and drive business value.

How to get started with ServiceNow ITOM visibility?

Getting started with ServiceNow ITOM visibility involves several steps, including assessing your current IT

environment, identifying your requirements, and selecting the right ITOM tools and technologies. The following

is a high-level overview of how to get started with ITOM visibility:

1.Assess your current IT environment: Start by taking stock of your current IT environment, including your IT systems, applications, and services. It will help you to understand the scope of your ITOM visibility project and to identify areas for improvement.

2.Identify your requirements: Determine what you need to monitor, the type of data you need to collect, and the level of visibility you need. It will help you to select the right ITOM tools and technologies to meet your needs.

3.Select the right ITOM tools: Evaluate different ITOM tools and technologies, and select the ones that best meet your requirements. Consider factors such as ease of use, cost, scalability, and integration with your existing IT environment.

4.Implement the ITOM solution: Once you have selected the right ITOM tools, you can start the implementation process. It may involve configuring the tools, integrating them with your existing IT environment, and testing the solution to ensure that it meets your requirements.

5.Monitor and optimize: Once you have implemented the ITOM solution, you can start monitoring your IT environment in real time. You can use the data collected to optimize your IT systems, applications, and services and continuously improve your IT services' quality.

6.Expand and evolve: As your IT environment evolves, you may need to expand or modify your ITOM solution. Continuously assess your IT environment and ITOM requirements, and make changes as necessary to ensure that you have the visibility and control you need to support your IT operations.

Overall, getting started with ServiceNow ITOM visibility requires careful planning and a step-by-step approach.

By following these steps, you can ensure that you have the right ITOM solution to support your IT operations and

drive business value.

For More Details And Blogs : Aelum Consulting Blogs
For ServiceNow Implementations and ServiceNow Consulting 
Visit our website: https://aelumconsulting.com/servicenow/

5 Advantages of ServiceNow Digital Transformation in Banking in 2023!

 

Digitalization is the requirement of 2023 as everyone across the globe wants ease

and convenience with all tasks. And ServiceNow digital transformation is the best solution for it. 

You can manage your entire organization from top to bottom with just one platform, regardless of

the industry and company size. ServiceNow has a lot of solutions, and implementing them can ease

all the tracking, management, and other required work. Even the banking sector can get countless benefits

with ServiceNow digital transformation. Do you want to know them?

Here is a comprehensive list of advantages you can get by implementing ServiceNow. 

1.Enhanced Customers Experience with Fast-Paced Online Banking Solutions!

With an online banking solution, your audience will be able to connect, manage, and make all the transactions

with a perfect and fast-paced platformer. No more old, slow, and cumbersome traditional banking processes!

You can even get the ServiceNow CSM to detect repeatable problems, examine the patterns, and automate

customer and financial service. Hence, you can create a completely unique and specialized experience with

chatbots, mobile apps, voice assistants, portals, and so on. Your customers can get the simplified and individualized

finance service management process. 

2.A More Efficient, Straightforward, & Faster Banking Process!

ServiceNow Digitalization can be helpful in making a quick, efficient, and straightforward experience for your

customers. They can get countless features as follows: 

• Customers can get an easy process for deposit and transfer with a mobile responsive app and software. 

• There is no need to take out physical prints of any document as they can use the electronic signature. 

• Clients do not have to visit the loan office often. They can simply apply online and get easy approvals. 

• Even everyone can pay all their bills on time and online with the automation process. 

3.Get a Governance, Risk, & Compliance (GRC) Management Process!

ServiceNow GRC is a versatile and interconnected framework that helps financial organizations manage regulatory obligations & upgrade their governance, risk, and compliance management systems. 5 Reasons the banking sector can choose ServiceNow GRC are the Selection of appropriate assets, Management of policies, Identification of risks, Development of controls, and Performance of audits. 

You can get a lot of ease with ServiceNow GRC, Such as: 

• More effective and well-organized compliance experts

• Instant detailed views on risk and compliance activities

• Speed up and make improved strategic decisions

4.Possesses a Full-Proof Security Stack and End-to-End Encryption!

The banking sector needs end-to-end security for its complete system. That’s why ServiceNow SecOps minimizes the risk and allows you to immediately identify, prioritize, and respond to dangers. It has an in-built, bulletproof security heap and high-grade encryption. Hence, you can anticipate and prepare for potential threats in advance with the help of AI technology that helps detect risks early and patch vulnerabilities rapidly. 

5.Makes More Data-driven Decisions to Best Meets Customer Needs!

ServiceNow will provide you with accurate real-time data. It can be helpful in understanding what your

clients really want so that you can decide what exactly can fulfill their needs. So, you can use all these

performance analytics in planning, assessing, reviewing, and modifying KPIs to re-strategize your efforts

with ServiceNow to fulfill the objectives.

So, these are the various benefits you can get if banking takes ServiceNow digital transformation.

They can make it easy for the staff and customers to track, manage and even handle different department

silos. This way, you can create a better experience not only for your customers but also for your employees. 

What are you waiting for? Reach Aelum consulting today and get the best service delivery!

For More Details And Blogs : Aelum Consulting Blogs
For ServiceNow Implementations and ServiceNow Consulting 
Visit our website: https://aelumconsulting.com/servicenow/

How Do I Get Started with Software Asset Management?

 

Businesses can achieve a lot with the right technology implementation. Hence, you need ServiceNow SAM to streamline operations successfully. It can help you monitor an asset’s health and location and create an immersive experience from start to end. 

You will be able to maximize the life of assets through enriched asset utilization, preventive maintenance, and deter theft. Also, you can enhance your business productivity by tracking construction equipment, a fleet of ships, or raw materials on a factory floor. 

Are you curious how you can get started with ServiceNow Software Asset management?

 
So, without any further ado, let’s learn the entire process to get started with SAM. 

5 Steps to Get Started with Software Asset Management for Your Business!

The biggest question is how to get started with  ServiceNow ITAM or SAM. How to take in use for better operation streamlining and enhancing customer experience? So, here is a 5-step process from start to end in order to get started with SAM without hassle. 

1. Learn and know more about SAM

• You will be able to track the whole business via your software. It will help you understand all the IT expenses and applications flying under the radar. 

• It will provide you with a clear visibility towards the software stack, spends, and entitlements. 

• You will get detailed data analytics and usage information for your complete business. It will be helpful in optimizing software spending and investing appropriately in beneficial and required applications.

• It will provide the ability to share ideas across IT and operationalize software data. You will be able to consume them from peers in APM, ITSM, Procurement, SecOps, and HR.

2. Determine Your Business Goals

• You can start by sketching the complete roadmap for your ServiceNow ITAM implementation and work towards it. 

• It can be helpful in managing license compliance, tracking your software usage, and getting complete knowledge of the software needs. 

• You have to keep the inventories up to date in order to stay ready for a smooth and less time-consuming audit process. 

• It can help you move away or reduce your on-premise software for a seamless transition to the cloud. 

• You have to look for under or over-licensing in order to relocate them. It will help you fulfill your needs, save more money, and reduce audit risk.

• It can help you onboard and offboard employees quickly and efficiently during a merger or acquisition. 

• You can help power the software data to support other IT and business-related initiatives and goals.

3. Establish SAM Outcomes

Start by listing the business objectives for which you have been searching for this software. Also, ensure you get favorable outcomes within a reasonable time frame. You can include all the factors, such as:

• Easy to build and maintain software inventory of used and discovered applications.

• Control over the true-up costs

• Blends the redundant software or overlapping services

• Sustains automated processes and workflows

4. Regularly Revisit and Adjust Your SAM Goals

In the end, you have to revisit your business objectives for all the departments. You have to readjust your SAM goals every time your business needs change at every level of business. It can help you sustain visibility into your overall SAM strategy to be accountable for the goals you have set for yourself.

Conclusion

So, this is a complete process that can help you get started with your software asset management with ServiceNow. You can achieve great success by leveraging SAM in your business. It is a perfect solution for data management, streamlining operations, and many more. If you have any questions or need help with anything, contact Aelum consulting for the best service delivery. 

For More Details And Blogs : Aelum Consulting Blogs
For ServiceNow Implementations and ServiceNow Consulting 
Visit our website: https://aelumconsulting.com/servicenow/

ServiceNow Agent Intelligence

 

Agent intelligence is an artificial intelligence solution built on the ServiceNow platform. ServiceNow will help your business to improve productivity and eliminate, which in turn leads to high customer satisfaction.

It will initially be applied to improving the speed and quality of IT and customer-service processes. Most companies have an IT service desk as well as a customer support center. These functions ensure that customers and employees receive help in a timely manner — whether it is a request for a new computer, a password reset, or the status of a repair. Manually triaging thousands of incidents or cases, categorizing tasks, and routing work can consume people’s resources, introduce human error, and slow resolution.

With Agent Intelligence, you can use machine-learning algorithms to set field values when you are creating a record. You can also train predictive models to automatically categorize and route work that is based on your past record-handling experience.

Benefits of Agent Intelligence:

• ServiceNow Agent Intelligence can assist front-line support agents and improve triage quality by eliminating the guesswork out of the process. It can predict accurate results by analyzing historical patterns.
• It attempts to streamline the ticket assignment process and can aid in an increase in customer satisfaction.
• Automating manual tasks will greatly save time and resources.

AI Process:

For More Details And Blogs : Aelum Consulting Blogs
If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.
For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

De-Mystifying The ServiceNow Tokyo Release

 

ServiceNow Tokyo Release brings you a new and improved user experience, with new features, improved reporting, and management capabilities. ServiceNow Tokyo Release is the latest ServiceNow release, which brings you a refreshed look and feel from previous versions of ServiceNow. It provides new features to help you transform your business processes and improve customer experience, connect with partners, and drive innovation.

A modernized UI that’s easier to use and more intuitive than ever before. A new experience for setting up, configuring, and managing your organization. New tools for managing IT services, including CloudForms integration with Azure Active Directory (Azure AD) and Microsoft Teams. Enhanced support tools that help you track progress with tickets and improve incident resolution times.

ServiceNow Tokyo Release is a major release of the platform and includes many new features. Some of the most notable features include:

New Salesforce Integration – ServiceNow integrates with Salesforce to offer more intuitive and seamless integrations.

Improved User Experience – ServiceNow’s UI has been completely revamped to make it easier for users to navigate and find relevant information.

Improved Data Security – You can now encrypt all your data at rest using encryption keys that are unique to each customer, company or account.

Hybrid Cloud – This feature allows you to deploy and manage your hybrid cloud infrastructure using only a single instance of ServiceNow.

ServiceNow Data Connector – With this feature, you can integrate your legacy systems with ServiceNow without having to write any code. You can also use it to bring data from other applications into ServiceNow through connectors such as Microsoft Excel, Microsoft OneNote or Salesforce.com.

Oracle Cloud Platform Integration – With this feature, you can connect ServiceNow to Oracle Cloud Platform through LDAP or Active Directory natively within ServiceNow itself.

New Custom Fields – Custom fields are now available for all users and roles. These allow you to store additional information about a record (such as notes) in the database.

Data Loss Prevention (DLP) – DLP policies are now available in ServiceNow Tokyo. With this feature, you can protect your data in real-time by detecting sensitive information that may be about to be released, such as credit card numbers or social security numbers. You can also prevent unauthorized access to sensitive data by restricting who has access to it based on organizational roles or other criteria.

Major Highlights

App Engine

Provides a set of low code capabilities that enable enterprises to build their own application at scale.

Flow Integration to Table Builder

• Table builder provides a unified experience for tables, and form flows.
• Intuitive user-friendly experience for the users.
• Guided experience in the context of the table Work with data models in a tabular format. Table Builders exclusive to App Engine Studio.

Formula Builder

• It provides Microsoft excel features, like performing some average, sum, or any sort of calculation. Excel-like formulas in place of scripts.
• Functions are defined in sys_transform_function.

Template Sharing

During template sharing now you will be getting the options that specify you want to share with a Specific user and group or to all users and groups.

Email Notification Authoring

Create a notification in the notification table. Trigger these Notifications from flows with send Notification action. Low-code users can create notifications in the same notification table as other platform notifications.

App Engine Management Center

We call it the Control tower for all your applications.

• It will assess and reduce potential risks of applications and deployment sprawl.
• Track adoption and identify bottlenecks in deployments.
• Configure pipelines for multiple deployments Processes.

Notification Dynamic Translation

Go to advance view. To enable the functionality we first check the Dynamic Translation Check box. Suppose we have customers from different counties from different languages then this feature is useful to translate the notification.

Automation Engine

Combination of Integration hub and RPA hub.

Automation Center

• Central governance of automation requests and implementations.
• Show business value by showing CIO ROI against defined goals.
• Additionally, support UI Path robot executions.
• You can show time and money saved through RPA.
• REST API ανailable /sn_ac/auto/rpa.

ATF AI Test Generator and Cloud Runner

Using AI for Testing and simplifying the execution of automated testing with hosted headless testing. It will also reduce the time of the developer for testing. Accelerate testing with Al powered regression test generation.

Document Intelligence

• Human-assisted document parsing of structured documents. The system is capable enough to identify the content of the documents and read it for you.
• Tables and lists will be included.
• You can consume the parsed data inflow with OOB actions and templates.

Flow Designer Integration Hub Dashboard

It provides more attention to these aspects-:

• Usage
• Flow executions
• MID executions
• No module available(yet)

Process bar in Flow Designer

It is used to show how the process has been generated.

Read-only roles in Flow Designer

Enables a user to launch Flow Designer and Action Designer to view the configuration and execution details of flows, subflows, and actions.”Writable”buttons/actions are removed.

ECMA script 2021

It supports ES6 Scripts and is currently available for Scoped applications only.

Guided Setup

Create Guided Setup experiences for any app and Improved experience for app onboarding. Create guided setup experience for any app. we have guided setup for ITSM, ITOM and CSM, we can create such guided setup using the guided setup builder.

Admin Center

Install and configure ServiceNow solutions using a guided experience that includes personalized application recommendations based on instance maturity and desired business outcomes.

You can find out the following:-

• How many apps are ready to update?
• How many apps are ready to install?
• How many tasks are assigned to You?
• How many approvals are in a pending state?

S/MIME Support for Inbound Outbound Email

S/MIME support plugin should be activated. Then we can tick the digital signature and can encrypt the email. It Enables sending or receiving of encrypted email using the S/MIME protocol. Available from the classic email client and outbound notification.

Log Protection

It is used to check and protects the logs as per our requirements.

Adaptive Auth Enhancements for mobile

• Supports Mobile access in an IP Access-controlled instance.
• Requires adaptive authentication.
• Users must be on pre-registered devices.

For More Details And Blogs : Aelum Consulting Blogs
If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.
For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

 

 

How To Test ServiceNow ITSM Modules

 

ServiceNow is a Software-as-a-Service (SaaS) cloud platform that helps businesses automate business processes and has transformed many organizations with innovative service delivery solutions, irrespective of industry. ServiceNow IT Service Management (ITSM) has become the industry standard in cloud-based IT service management. Looking at the innovations ITSM has for businesses, for six consecutive years ServiceNow has been awarded  as the ITSM leader by Gartner. This clearly shows that for many businesses ITSM is the first choice to scale up their service delivery. Here we guide organizations on the process of how to test various ITSM modules.

 

Testing Various ServiceNow ITSM Modules

ServiceNow ITSM offers various modules to improve business function. Here is the process of testing various ServiceNow ITSM modules:

 

Testing Incident Management Module

In the Incident Management module, to report an issue the user can contact the support team/ IT Team. The issue can be assigned to multiple users based on the situation. Here, the issue can be either network issues or mobile issues. The user must record the incident details to track it, if in case the issue is not resolved by IT Team. The user can create another new incident to work on it or to track it.

For More Details And Blogs : Aelum Consulting Blogs
If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.
For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/