The IT service management (ITSM) market is transforming quickly, and businesses relying on Cherwell Service Management must prepare for change. With Ivanti announcing the end of life for Cherwell by December 2026, the time to act is now. Here’s why moving to ServiceNow makes strong business sense — point by point.
1. Cherwell End of Life Is Approaching
- Ivanti will stop supporting Cherwell by December 31, 2026.
- Delaying migration risks security gaps, compliance issues, and higher costs.
- Early movers get the advantage of smooth planning and execution.
2. ServiceNow Offers Cloud-Native Architecture
- ServiceNow is cloud-native, modern, and continuously updated.
- Provides higher availability, performance, and enterprise-grade security.
- Future-ready foundation for AI, automation, and low-code applications.
3. Scalability and Flexibility
- Cherwell struggles to scale large enterprises.
- ServiceNow supports IT, HR, customer service, and security workflows in one platform.
- Flexible design ensures businesses can grow without disruption.
4. Powerful Integrations
- Integration is essential for modern ITSM.
- ServiceNow’s IntegrationHub connects with Microsoft Teams, Slack, Jira, HR systems, and CRM tools.
- Ensures seamless connectivity across your IT ecosystem.
5. Automation and AI for Efficiency
- ServiceNow uses Predictive Intelligence, Virtual Agent, and workflow automation.
- Reduces manual effort, speeds up ticket resolution, and improves service delivery.
- Frees IT teams to focus on strategic priorities.
6. Modern User Experience
- Cherwell’s interface is clunky and outdated.
- ServiceNow provides intuitive self-service portals, mobile access, and dashboards.
- Better UX drives user adoption and faster ROI.
7. Key Migration Considerations
- Start early to avoid last-minute consulting bottlenecks.
- Clean your data and optimize workflows before migration.
- Train employees and manage change effectively for long-term success.
Conclusion
The clock is ticking on Cherwell. Waiting until the 2026 deadline creates unnecessary risks, while moving to ServiceNow today delivers scalability, automation, and a future-ready ITSM platform.
Now is the right time to move from Cherwell to ServiceNow