Aelum Consulting

  ServiceNow Integration Hub is an effective tool that can assist you to integrate your ServiceNow instance with numerous third-party platforms to optimize your workflows and increase productivity. For example, the Integration Hub can allow sharing of messages with incident details to integrated messaging platforms like Slack or Microsoft Teams. These adaptable integrations act as modules of no-coding transformation functionality that may be applied to any application or table throughout the Now Platform. Integration Hub is a straightforward interface and automated solution for connecting a ServiceNow platform to a business's numerous various systems. The Integration Hub is fully integrated into the system and is accessible to all services (IT, HR, CRM, and personalized apps). End users may utilize the Integration Hub to connect to the most prominent business systems, such as the SAP software, Salesforce, Boomi, BMC, Jira, SharePoint, and Workday. This connectivity enables them to...

  Security Operations, usually called SecOps, makes it possible for IT Security and IT Operations teams and procedures to work together to protect data and systems while lowering security risks to a company. ServiceNow SecOps enables faster response to urgent IT security concerns, as well as the detection and management of deep-seated IT security threats. ServiceNow offers full-stack Security Operations (SecOps) services to assist companies in accurately and effectively handling security activities. ServiceNow Security Operations is not intended to replace security products such as SIEM, IAM, or DLP, etc instead it intends to bring clarity, understanding, interaction, and company-driven prioritization into the everyday duties of your security professionals. It is designed to help security and IT teams respond to security problems more quickly and productively. With ServiceNow SecOps , data from these various sources can be connected, and users may leverage current ServiceNow data ...

ServiceNow Customer Service Management (CSM) solution aggregates data to analyze relationships between customer inquiries and system loads and to design best-practice methods for resolving customer complaints and other issues. Businesses can utilize these insights to boost customer happiness and revenue. ServiceNow CSM provides an omnichannel customer experience by aggregating all customer interactions through e-mail, phone, or social media channels. This improves customer care agents' efficiency by providing them with a workplace where they may fix issues quickly and proactively, which boosts client satisfaction. The ServiceNow platform can also be integrated with a variety of third-party apps, thereby improving customer support operations by using current IT solutions. Clients can use CSM's self-service portal to submit requests or complaints, establish cases, and manage ongoing projects through the channel they prefer. The portal's user interface allows clients to self-...

  ITAM (IT Asset Management) and CMDB (Configuration Management Database) are two distinct approaches to managing IT resources. Some people feel confused to understand the connection and similarities between ITAM and CMDB. However, you can find some similarities between them, but also they have a lot of differences. In this blog, we have highlighted some of the most common differences between ITAM and CMDB .  10 Key Differences Between ITAM and CMDB! 1. Scope:   ITAM manages the entire lifecycle of IT assets.  CMDB focuses on maintaining accurate and up-to-date information about the configuration items (CIs) in the IT infrastructure. 2. Focus:   The ITAM module focuses on optimizing asset utilization, minimizing asset downtime, and reducing IT costs.  In contrast, CMDB focuses on managing the relationships, dependencies, and changes of CIs across the IT infrastructure. 3. Functionality:   ITAM tracks the inventory, procurement, deployment, maintenance...