Aelum Consulting

  Agent intelligence is an artificial intelligence solution built on the ServiceNow platform. ServiceNow will help your business to improve productivity and eliminate, which in turn leads to high customer satisfaction. It will initially be applied to improving the speed and quality of IT and customer-service processes. Most companies have an IT service desk as well as a customer support center. These functions ensure that customers and employees receive help in a timely manner — whether it is a request for a new computer, a password reset, or the status of a repair. Manually triaging thousands of incidents or cases, categorizing tasks, and routing work can consume people’s resources, introduce human error, and slow resolution. With Agent Intelligence, you can use machine-learning algorithms to set field values when you are creating a record. You can also train predictive models to automatically categorize and route work that is based on your past record-handling experien...

  ServiceNow  Tokyo Release brings you a new and improved user experience, with new features, improved reporting, and management capabilities. ServiceNow Tokyo Release is the latest ServiceNow release, which brings you a refreshed look and feel from previous versions of ServiceNow. It provides new features to help you transform your business processes and improve customer experience, connect with partners, and drive innovation. A modernized UI that’s easier to use and more intuitive than ever before. A new experience for setting up, configuring, and managing your organization. New tools for managing IT services, including CloudForms integration with Azure Active Directory (Azure AD) and Microsoft Teams. Enhanced support tools that help you track progress with tickets and improve incident resolution times. ServiceNow Tokyo Release is a major release of the platform and includes many new features. Some of the most notable features include: New Salesforce Integration  – Serv...

  ServiceNow is a Software-as-a-Service (SaaS) cloud platform that helps businesses automate business processes and has transformed many organizations with innovative service delivery solutions, irrespective of industry.  ServiceNow IT Service Management (ITSM)  has become the industry standard in cloud-based IT service management. Looking at the innovations ITSM has for businesses, for six consecutive years ServiceNow has been awarded  as the ITSM leader by Gartner. This clearly shows that for many businesses ITSM is the first choice to scale up their service delivery.  Here we guide organizations on the process of how to test various ITSM modules.   Testing Various ServiceNow ITSM Modules ServiceNow ITSM offers various modules to improve business function. Here is the process of testing various ServiceNow ITSM modules:   Testing Incident Management Module In the Incident Management module, to report an issue the user can contact the support...