Aelum Consulting

  Java and Elastic Search are some of the topmost technologies used by many Companies. Java is a high-level, object-oriented programming language launched in 1996. Java is acquired by the oracle and it is still in the active development phase.  Elastic Search is the new Technology as compared to java and it was released by Elastic Search N.V. (Now elastic) in 2010. It is used by many companies as a search engine. What is Elastic Search? It is the open-source analytics and search engine for all types of data like textual, structured, unstructured, Numerical, and Geospatial data.  The operations of elastic search are available in the form of Rest APIs. Primary Functions In Elastic Search It helps in storing documents in an index. It allows searching the index using some powerful queries to access the documents Using analytics functions on the data ELK STACK- ELK stack stands for elastic search, Logstash, and all these are provided by the elastic itself. Elastic Search is a ...

Employee Experience is important The employee experience is where it all begins. Business benefits from content employees. Employee contentment and business success are directly related. According to research, contented workers are 20% more productive than unhappy ones. This might be the case since contented workers are often more productive and put in longer hours than dissatisfied ones, and they also take 10 times fewer sick days.   Shaping the Employee Experience Workspace services made a crucial influence on how employees feel about their work Each connection is important. A worker’s general happiness or unhappiness, productivity or frustration, is influenced by every facet of their daily lives. ServiceNow discovered that while 83% of employees are passionate about their jobs and employers when they first start, only 63% maintain that enthusiasm, representing a 22% decline in satisfaction. A lot of times, it’s the little things that add up; nearly half of workers say they strug...

S erviceNow   is known for providing the best services to its employees and customers. It’s a platform that provides you the feasibility to handle all your organization’s operations and services in one place. They help you to organize your streamlining processes. If you are new here  You must be wondering what is ServiceNow and how it works? If you want to know more about ServiceNow and implementation you can go through these  blogs  on our page.  Employee OnBoarding  is the crucial step of any organization. An organization should consider these 3 P Principles. People, Profit, and Performance  are key generators of the Productivity of an organization. ServiceNow  believes in providing the best experience to its employees. So the question here is that  why do we need it?? Current Challenges faced during Onboarding of Employees ServiceNow Employee onboarding  and transition are the most responsible and hectic tasks for the Human resource d...

  IT Service Management IT Service Management (ITSM)  refers to a group of products that are used to manage and support technical IT services. Technical services are a mix of internal technical services provided to an organization’s workers and commercial technical services provided to the business’s external clients. How about companies start focusing on Customer Service Management with ITSM implementation. Customer service management To serve your customers faster and more effectively, ServiceNow Customer Service Management (CSM) goes beyond traditional customer service solutions. By adopting Service Management principles, CSM changes external customer support. CSM refers to a set of goods that can be utilised by an organization’s customer service department to help external customers or stakeholders. Why ITSM and CSM licenses are required? Customers who acquire only the CSM licence will be able to use the ITSM implementation products for a limited number of use cases. The a...

  The IT challenges Your IT infrastructure is managed using your ServiceNow Configuration Management Database (CMDB). It helps you swiftly identify and resolve outages, decrease the risk of changes, optimize infrastructure expenditure, lower operational costs, and avoid software license compliance penalties by providing a centralized record of your applications and infrastructure on how they’re related. Your CMDB must be accurate and up to date in order to give these benefits. However, if you populate your CMDB using manual methods, you won’t be able to keep up with continual infrastructure upgrades or avoid data input errors. As people lose trust in your CMDB, it becomes increasingly unreliable and may eventually become obsolete. Things are considerably more difficult in dynamic virtualized and cloud systems because changes are now automated. ServiceNow Discovery implementation is required to solve these challenges. ServiceNow Solution ServiceNow Discovery Implementation ServiceNo...

  IT service teams are constantly shifting between applications and products to get their work done,   scheduling training and reporting are all time-consuming activities that require a lot of attention.  For this manager need to be actively engaged with their teams whether it is helping to solve a problem or coach and agents, managers have a lot of responsibilities. Workforce Optimization  ( WFO ) is a solution for managers, leads, and agents which improves the quality and efficiency of service teams and enhances team satisfaction. It enables skills growth and smart scheduling, as well as real-time and historical snapshots of team performance in a single place. So,  Workforce Optimization for ITSM  helps managers and teams respond to the changing demand and service Expectations they face daily, by using: – As a manager, we can monitor the demand for agents and skills in your organization to resolve issues. Assess agent skills, identify areas where they nee...