New ServiceNow Industry Solutions Help Organizations Adapt To A Digital-First World

ServiceNow is a cloud and automation company, creating the new era of hybrid work with a plethora of new features and capabilities, helping organizations to adapt to the most agile business models. ServiceNow recently introduced the Now platform Rome and manufacturing connected workforces.

ServiceNow is continuously launching more updates to make a world of work better for people. Now platform Rome release contains a number of ServiceNow industry solutions to accelerate the growth in organizations, streamlining and automating the operations across the enterprise. It Comes up with a diversity of solutions to help organizations in financial services, manufacturing, healthcare, telecommunications, and life sciences.

ServiceNow added a large number of industrial solutions in the New Rome release to help organizations.

Employee focused solutions

Rome release made sure that the Prime focus should be the employees and providing great employee experiences. It includes an employee experience platform having an employee center, also known as the command center of the hybrid workforces.  Employees can easily use applications and see their tasks in one place. they can find their all requirement based on Information technology, human resources, and Legal department all facilities at a single place.

Inside the Employee center, there is an employee journey management tool that manages the employee journey in the organization in terms of employee onboarding, Induction, and work-based transitions.

Modernizing and automating financial services

Using the Now platform financial institutions can facilitate the interaction of employees with the backend and other systems. It allows them to streamline and automate their activities and deliver great customer experiences. Rome’s release came forward with the new applications building Financial Service Operations.

1. Client Lifecycle operations

Client Lifecycle operations provide Comprehensive and automated tools for helping the banks in onboarding procedures, reducing costs, and increasing efficiency.

2. Complaint management

To help banks Organize, prioritize, and manage complaints to completely avoid reputational image and penalties.

3. Treasury Operations

It provides digital workflows to automatically manage tasks in different teams with higher efficiency.

Accelerating and streamlining Automation across the entire enterprise

Every release in ServiceNow industry solutions comes up with a focus on automation. New AI and automation modules that empower IT, teams, to work smarter together and efficiently.

1. Automation Discovery

It discovers the top ten opportunities for automating work for more than 180 topics with the ServiceNow applications like Virtual Agent, Auto Routing, and Agent Assist.

2. Health Log Analytics Enhancements

It helps in finding issues before they happen and affect users. It automates issue resolution by using ITOM Predictive AIOps.

Empowering the healthcare ecosystem of the future

Rome release has a health care and life sciences service management, a digital health platform for healthcare-based companies. Vaccine administration management to ensure effective vaccine distribution and help public and private sector organizations in terms of administration, management, and monitoring.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

How Business Service Delivery Efficiency Be Improved Using ServiceNow ITSM?

Digital Transformation is the primary key for businesses to ensure that they keep sustaining in this competitive environment. Traditional Business Service Delivery models are not well efficient to deliver IT projects with guaranteed quality, time, and transparency.

Challenges

Businesses spend a lot of money on innovating and modernizing their Service Delivery.  Demand for IT services is increasing in this digital world. High-cost Service Delivery due to the use of resources to keep everything running and connected. Limited Number of people to resolve the queries on time, Lack of Infrastructure Visibility, Siloed Manual Process, and eventually Slow Responses.

Proposed Solution 

To help businesses adopt digital transformation and to modernize and innovate service delivery, the ServiceNow platform came forward with completely automated IT service management (ITSM) solutions. 

What is ServiceNow IT Service Management ?

ServiceNow ITSM includes processes and workflows that ensure the delivery of quality IT services. ServiceNow IT Service Management Solutions enable organizations to modernize their Service Delivery and improve the efficiency of business service delivery with reduced costs. It can boost your organization’s IT productivity, improve business agility and reduce risks. It includes AI-based tools like chatbots and voice assistants to provide faster responses and reduce human efforts.

ServiceNow ITSM Solutions can benefit your business in different ways.

Benefits of ServiceNow IT Service Management Solutions

Improved Project Management

Project managers lose most of their time in assigning tasks, updating documents, Monitoring, and sending emails.AI powered ITSM tools are capable of assigning tasks and monitoring to the users. Responsive and interactive dashboards to provide the activity report for every individual. These dashboards can provide some really deeper insights about every single user. It reduces the project management Costs and works on improving the process of decision making.

Streamline and Automate Service Delivery

The presence of smart and interactive dashboards that provides actionable insights for the different projects. It provides an intuitive experience to the users by responding quickly to the user’s requests. Strong analytics will help you to track performance and to get suggestions for possible future improvements. ServiceNow ITSM Solutions saves a lot of time, streamline and automate the IT workflows.

Uninterrupted incident Management

ServiceNow incident management solution in ServiceNow ITSM ensures that IT captures the incident without any disruption and outage. It streamlines all the processes and automatically routes all the incidents to the best-appropriate resolution group. Prioritization of emails, calls, and chats based on targets of service level.

Optimized Workflows

Projects managers don’t have to spend their time assigning, categorizing, and routing tasks manually. There are voice assistants that can alert all team members about their issues and the voice assistant help till the issue is not resolved. These voice assistants and bots enable optimized workflows and ensure service delivery on time.

Structured Data-Driven strategy

ITSM solutions will provide you with real-time data decisions using AI-powered dashboards. The data will be compiled, preprocessed, and evaluated to help you make better decisions for your business. Structured data-driven solutions will shape your business in the most effective manner.

Reduction in time and cost

ServiceNow ITSM provides a strong platform for all ITIL Processes and reduces costs by improving, reducing risks business agility, and boosting IT innovation. It provides a single system for all IT processes with real-time dashboards and benchmarks.

Conclusion

The digitally transformed ServiceNow ITSM solutions have the intensive capability to improve the business service delivery efficiency. In this digital world, your organization can rely on the abilities of ServiceNow ITSM.

For More Details And Blogs : Aelum Consulting Blogs
If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.
For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

Domain Separation In ServiceNow

 

This blog will explain to you the basic concept of domain separation. What is the purpose of domain separation? How it can be configured in the ServiceNow platform based on the business needs? What all modules are present and how domain hierarchy works?

What is ServiceNow Domain separation?

Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains. Domain separation is extremely well-suited for Managed Service Providers (MSPs) and global enterprises with unique business requirements in various areas of the world.

Global Companies with unique business requirements for different parts of the world can segment and customize their instances.

Why ServiceNow Domain separation?

ServiceNow Domain separation is best for those customers who:

• Need to enforce absolute data segregation between business entities (data separation).
• Customize business process definitions and user interfaces for each domain (delegated administration).
• Maintain some global processes and global reporting in a single instance.
• Separate data between service providers, customers, partners, or sub-organizations.
• Have minor or moderate process differences among customers.

ServiceNow Domain separation compared to separate instances

While ServiceNow domain separation provides multi-tenancy support, multi-tenancy is still contained within a single instance. Some global properties, data, and processes are shared across all domains. For example, having the system Remember me on the login page of the system is global and cannot be specified per domain.

If you need complete and total separation of all system properties and do not require global reporting or global processes, then separate instances are the best option.

What can be separated?

In general, the instance has some global properties, data, and processes that are shared across all domains. But since domain separation is a concept of organizing different processes for different departments of an organization, below are a few points that explain what can be separated using domain separation:

• Each domain can have its own set of data that other domains cannot see. Tenants can be granted access to other tenant data but can’t query tenant data that they don’t have access to. Users, including the customer accounts that are used for integrations, see only the data in the domains they have permission to access. Customers, agents, and fulfillers see data that pertains to the customers and organizations that they support.
• Each domain in a ServiceNow Instance can have unique functions and processes. Creates tenant-specific system policies such as email notifications, business rules, client scripts, UI policy, and UI actions.
• Each domain in the instance can have a different user interface. Supports a tenant-specific experience for UI elements such as views, lists, labels, and so on.

Service providers can alter the displayed branding and UI elements to meet individual customer needs.

Domain Hierarchy

Domain hierarchies help to organize multiple domains and define the relationships between them. It also established parent/child relationships between domains.

Below shows a brief about domain hierarchy.

Data Separation Vs Process Separation

Data separation is enforced at the database level through the use of the sys_domain column in tables. To make a customer table domain-separated, add the sys_domain field to the table. When a customer logs n under a domain and pulls up a domain-separated table, the system uses built-in queries to pull data only from that domain.

Process separation is enabled through the use of sys_overrides column. Any table that contains both the sys_domain and sys_overrides field can be configured to have different processes from the parent domain. We can choose to not separate data just processes.

System policies functions can be domain-specific:

• Assignment rules
• Approval rules
• SLA management
• Inactivity monitors
• Email Notifications
• Business Rules
• Client Scripts
• UI Policies
• UI Actions

Forms, lists, Related Lists, and Choice lists can also be domain-specific. Service providers can even customize the branding and user interface elements for a domain.

Controlling Visibility

The domain_contains table allows users of a domain (the ‘containing’ domain) to see data from another domain (the ‘contained’ domain). This applies to data only not processes.

The sys_user_visibilty and sys_user_group_visibilty tables allow specific users or groups to view data for a domain that they couldn’t otherwise access in the hierarchy.

Configure ServiceNow Domain Separation

End-users can raise a support ticket in their instances to get domain separation configured as per their need.

As a developer to set up the Domain Separation, Admin needs to activate the plugin “Domain Support-Domain Extensions Installer” through the developer instance by using the URL – https://developer.servicenow.com/dev.do

Wait for some time to get the plugin activated to your instance.

Once activated, one can see the ‘Domain Admin’ application menu in the Application Navigator.

Make use of the ServiceNow Domain Admin application

Domains Module: –

1. Through this, the admin can create a new domain as per requirement.
2. Also, the admin can make changes in the existing domain.
3. While creating a domain admin should keep in mind that: –
• There can be only one primary domain
• There can be only one default domain

Domain Map Module

• Domain Map shows the graphical representation of the domains.
• This map shows the Primary, Parent, and Default domains in the hierarchy.
• OOTB ServiceNow has provided Top as a primary domain and Default as a default domain.
• Let’s have a look at some demo domains under domain hierarchy as below:

How to select a domain?

Enabling the Domain picker through system settings enables the Domain selector by default. Through Domain selector one can select a domain from the list of available Domains.

Important note

Some tables and applications should never be domain-separated. When the domain Separation plugin s activated, the system adds the following tables as non_domain_separatable:

• Security Black/White list entities
•   ACLs
• Dictionary
• System Properties
• Script Includes

Conclusion

In this blog, we stated a brief idea on what is domain separation, some use cases, and how it can be configured in any instance. Let’s have a summary of what we have seen so far:

• A Domain hierarchy is a structure of domains within an instance.
• System policy functions can be defined globally or specifically for a particular domain.
• Global processes apply to all children.
• A caution everyone should consider is to challenge yourself on why you can’t live on a single instance without  domain separation prior to making the  decision to move forward.  If you are close to the baseline and do not have complex needs for your company, domain separation may be the answer for you.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

Simple Steps For Automating Governance, Risk And Compliance

What is the Need to Automate GRC?

While your experience may vary depending on the solution you choose, ServiceNow clients who automate Governance Risk and Compliance save an average of 80% on audit fees.

The following are some of the other advantages of automating GRC:

• Saving time by automating highly administrative, repetitive, or difficult GRC tasks, such as evidence collection 
• Reducing risks and averting problems through continuous monitoring
• Responding rapidly to business and regulatory changes. 

 Create a set of business rules

The quality of your GRC application is determined by the business rules you use. Make a list of them and include them in your implementation strategy. The following are some examples of rules you’ll need to define:

• Owners and controls
• Expected outcomes and control tests
• Control and test frequencies
• Threats, consequences, and likelihood
• Crucial suppliers
• Surveys, inquiries, and required evidence for attestations
• Who needs to interact with or view the GRC system’s contents, and why?
• How does your company plan to map reliable sources and policies?

Controls should be rationalized

You’ll need to examine and justify your controls on a regular basis as your business and risk profile change. Ask the following questions about each of your controls as part of this process:

• How can this control help me achieve my company goals?
• Does this control work to prevent or detect risk?
• Is there another control I can implement to further secure my company?
• Can I implement a control that minimizes process overhead and enhances IT efficiency while simultaneously limiting risk?
• Is it possible to replace a sophisticated control with a simpler, more effective control?

Consolidate your control systems

You’ve probably noticed that there are common, repetitive controls if you’re obliged to operate controls across several regulatory bodies or frameworks (e.g., SOX, HIPAA, GDPR, and PCI). Despite this, most organizations continue to approach each legislation or framework as if it were its own set of controls, conducting multiple audits, redundant tests, and redundant evidence collection operations. Each year, these different activity streams cost your organization thousands of hours of work and a lot of money in auditing costs. Establishing a single consolidated set of controls is a better and less expensive option. You can test a shared control and demonstrate that it fits the requirements across several regulatory and best practice frameworks by cross-mapping controls.

Define what matters

Identifying your risks, as well as the consequences and chance of those risks occurring, will help your company focus on the correct things. It can also assist you in determining the exact business consequences of a failed control. When resources are limited, risk identification can assist you in prioritizing your control testing and remediation operations.

Begin from small

Large-scale, sophisticated implementations that take months to complete rarely fulfill their objectives. This is true not only for Governance Risk and Compliance implementations, but also for technology implementations in general. They are frequently strained by resource exhaustion, competing business demands, and the difficulty of maintaining day-to-day operations while working on a complex project.

Create a Governance Risk and Compliance roadmap with your implementation partner that allows you to add GRC features in between audit cycles to reduce business impact. This method also offers the advantage of incremental technological adoption, which leads to higher adoption rates.

Consistent monitoring should be a goal

Continuous monitoring allows you to spot control flaws as soon as they occur and start correcting them right away. To put it another way, you can detect problems early on and prevent them from becoming more serious. This lowers your overall risk and the amount of effort required to stay compliant.

If you follow these simple steps, you’ll have a Governance Risk and Compliance system that scales with your organization, saves compliance costs and resource requirements, increases operational efficiency, controls risk, and gives real-time insight into your whole GRC program.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/