Fast Track Innovation With A Low Code Platform

ServiceNow enables businesses to transform by automating and optimizing operations at scale without impacting user experience, security, governance, or performance.

ServiceNow Creator Workflows combine the power of App Engine and IntegrationHub to provide enterprise-class low-code app delivery at scale, with intuitive and intelligent experiences. Businesses may move from an abstract concept to a fully functional app in less than a day with Creator Workflows. Anyone can now create captivating app experiences that expand from a single department to the entire company fast and safely.

Companies may efficiently expand and expedite app delivery by empowering business stakeholders such as business process analysts, rather than depending primarily on professional developers to construct apps. More than just extra hands, these business specialists are frequently the most knowledgeable about the business requirements, associated procedures, and end-user preferences that the most successful apps are based on.

Agile automation offered through software is required for growth and success. App Engine, which is powered by the Now Platform, enables the rapid low code development of Creator Workflows that provide exceptional experiences for everyone. App Engine enables you to create apps quickly with low-code development and grow cross-enterprise experiences that customers love as more people build with less complexity. 

Continuous innovation is required to keep up with constant change

With today’s rapid speed of change, those who can innovate the most quickly will have the most prospects. Companies cannot afford to wait when market conditions change or a new competition joins the market. Companies must modernize and turn manual processes into automated digital workflows, while also inventing new workflows to suit their developing business models and practices, in order to keep up.

This increases the demand for new apps and workflows, but keeping up is difficult. Most companies do not have enough professional developers to fulfill demand, resulting in backlogs. Simultaneously, user expectations continue to rise. They expect a complete, end-to-end, and seamless digital experience at all times that matter. As a result, each new app must provide a modern, feature-rich complete experience.

Accelerate innovation with a low-code solution

More creators, less code, and simpler technology are required to scale innovation today. However, cost management and security cannot be sacrificed in the sake of efficiency and productivity. The emergence of unfettered apps that lack the essential enterprise safeguards poses a risk and makes growth unsustainable.

Professional developers, line of business technologists (citizen developers), and low-code developers all work on the same platform using App Engine, either independently or in collaborative teams. What’s the end result?

Better apps that scale without sprawl and a faster time to market.

Scale apps without sprawl

• Transform your business procedures into strong digital workflows that integrate all of your systems, apps, and data, having total visibility into all processes from start to finish. 
• Give line-of-business entrepreneurs the tools they need to succeed. design apps while ensuring app security platform stability, quality, and safety.
• Use ServiceNow platform with confidence to run apps. 

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Why You Should Not Be Afraid Of Replacing Your Legacy ITSM?

You’re not alone if your ITSM systems can’t keep up with the speed of business. Legacy systems affect businesses worldwide, causing poor user experiences, a lack of agility and automation, and an unsustainable cost of ownership.

• Do you have numerous ITSM products running in parallel?
• Do changes to user interfaces, data structures, and workflows necessitate specialist expertise, causing the business to suffer?
• Does having many help desks and service desks result in unsustainable overhead?
• Does adding new features necessitate a separate server with its own infrastructure and administration costs?

Many IT firms are still contending with out-of-date IT Service Management (ITSM) Implementation software. These legacy systems are so stiff and difficult to adjust that they require armies of programmers and administrators to keep up with business demands. Rather than being an effective unified solution, they are frequently an unmanageable collection of poorly integrated items. Because the user experience is so embarrassingly bad, business users forsake them. And the expenses are exorbitant—upgrades are excruciating, on-premises maintenance is expensive, and there’s an endless stream of costly modifications and integrations.

ITSM technologies that are cloud-based are designed for IT and business agility. Simple adjustments don’t necessitate writing reams of code. New services, processes, and user interfaces can be easily deployed using graphical setup tools.

Risks of Legacy Systems

Companies that cling to their legacy ITSM systems struggle to meet the challenges of the digital age. Major risks will include:-

Increased IT costs

The majority of legacy systems are on-premises, and they require complex changes and integrations, all of which add to the expensive expense of keeping the lights on.

Increased complexity

Legacy ITSM systems are frequently built on diverse technologies, making centralized visibility and reporting difficult.

A lack of flexibility

Closed frameworks are typically set up in an authoritative manner, inhibiting corporate innovation and rarely aligning with how you do business.

Solution

Transition to Modern ITSM Solution

You are already familiar with the tools and procedures in place. You won’t have to create these from the beginning with a new ITSM system. They just need to be re-implemented on a standardized platform. It is simple to adopt modern ITSM Implementation platforms. Without writing a single line of code, graphical interface tools allow you to create processes and design forms.

You will save time and money with a cloud-based solution. You won’t have to worry about hardware or software, and you’ll have immediate access to a secure platform.

The Benefits of ITSM Modernization

It’s impossible to benefit from modernization if you’re still using legacy ITSM Implementation tools. You have the best chance of achieving these benefits with a well-planned migration to an integrated, cloud-based ITSM platform:

Streamlined service delivery

Consolidating several service desks onto a single, integrated service management platform reduces costs and complexity while enabling standard service management processes throughout your whole IT business.

Accelerate your services

Automated service management processes that are configured consistently and enable process flows, approvals, and notifications help you deliver services with speed, consistency, and correctness.

Achieve consumer-like experiences

Provide a superior user experience that is as simple to use as their consumer apps while also being integrated with your backend service delivery.

Conclusion

You have the potential to alter the way you deliver IT services with a contemporary, cloud-based ITSM platform. You will engage your end-users more effectively, automate business processes more swiftly than ever before, and drastically decrease your costs by replacing your outdated ITSM Implementation suite. Above all, you’ll be able to take on new challenges and generate higher company value by securing your expertise in an innovative platform.

It’s not difficult to switch to a modern ServiceNow ITSM platform. These platforms are specifically intended to make installation simple, and they provide the ability to adapt to your individual demands fast and effortlessly. By utilizing built-in ITIL processes, improving current workflows, and adhering to industry best practices.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

The Road To Transforming The Customer Service Experience

For firms seeking to digitally change their businesses, the top priority is providing an amazing customer service experience that wins the hearts and minds of customers. Businesses are feeling the need to improve the customer experience and invest in technologies to shorten the path to this destination as today’s customers wield more and more influence.

Customer Service Experience 

A focus on customer experience expands the traditional definition of customer service to encompass every aspect of a company’s offerings. It entails energizing staff and recognizing excellent service as a valuable asset. As a result, the gap is growing between companies committed to shifting their customer service experience into high gear and those stuck in neutral, still deciding, how and when to make their move.

Roadblocks to Success for Customer Service Departments

Customer service has always been viewed as a cost center, thus its systems and processes have not been prioritized for technological investment or business process automation. As a result, there is a separation between customer service and the rest of the company. When it comes to resolving complex issues, the separation becomes a problem, as data reveals that typical customer support issues typically include more than four departments. A typical scenario begins with traversing a complicated phone tree before ultimately pressing zero to reach an agent out of irritation. Customers may be passed from department to department without ever having their problem fixed. According to a survey by Customer Care Measurement and Consulting, 66% of consumers who experienced problems with products or services reported feeling enraged, and only 17% of those customers were satisfied with the action taken to fix their most serious issues. 

For today’s service-oriented businesses, these perils on the path to a successful customer journey necessitate a drastic shift of direction.

New Roadmap for the successful customer journey

Customers’ time is valuable, and providing an amazing, personalized customer experience is a vital distinction in today’s competitive economy. Companies are realizing that a better customer service experience not only results in happier consumers but also has a direct influence on the bottom line. 

Dedication to improving customer experience necessitates directing all department’s efforts toward increasing the comfort and speed of the customer’s trip, as well as hyper-personalizing it for each individual. Potential roadblocks must not only be overcome quickly and smoothly but must also be foreseen and avoided. 

How can you synchronize efforts across your organization to make sure each and every customer journey is a smooth one?

Moving Beyond CRM

Customer service in the modern-day necessitates a more holistic approach than currently enabled by typical customer relationship management (CRM) solutions. CRM systems are particularly good at tracking how a business interacts with or reacts to, customers when they have a problem or inquire about a product. A modern customer service approach focuses on service engagement, operations, and delivery, rather than just managing contacts and tracking problems. This produces a smooth journey for your consumers.

New approaches to customer service are designed to manage service delivery as an end-to-end, closed-loop system driving operational digitization through the following: Where CRM fails to support a company in addressing the demand for connected, continuous experiences, new approaches to customer service are designed to manage service delivery as an end-to-end, closed-loop system driving operational digitization through the following:

• Recognizing and customizing the customer experience
• Concentrating on getting things done
• Routine solutions that are automated
• Establishing connections

Connected Collaboration

For resolving the fundamental cause of complicated customer issues, connecting customer service with other aspects of the organization is crucial. According to the research, 83 percent of contact center executives believe that cross-organization collaboration is critical to achieving long-term solutions. Many customer service firms are making progress in this area, but they continue to rely on antiquated technologies. In reality, email and telephone are still the most popular technologies for these types of interactions in contact centers today. 

Customer support issues can now be assigned directly to other departments, such as field service, engineering, finance, and others, and tracked as they progress toward resolution. Prospective buyers will not suffer the same issue if the fundamental cause of a customer issue is addressed, and the overall customer experience will be improved.

Effortless service

The ability to provide seamless service is a vital indicator that a customer’s time is valuable. Customers can participate in the channel of their choice and receive responses as promptly as possible with effortless service. This entails providing robust, tailored self-service and automating processes with artificial intelligence. Artificial intelligence advancements are proving to be beneficial in boosting client interactions. Chatbots are being used by customer support systems to speed up client interactions, route cases, and recommend the next best actions. These technologies improve service quality and give quick, automated responses to typical consumer problems.

The ServiceNow Customer Service Management Solution

To provide a seamless, closed-loop customer experience, ServiceNow Customer Service Management unifies customer engagement, service operations, and delivery. Customers receive a personalized experience thanks to Omni-channel case management with machine learning, which automatically routes cases to the most competent agents and aids agents in resolving issues more quickly.

Customer Service Management provides self-service options as well as a customer service portal. It drives actions to rapidly take care of frequent client requests, thanks to virtual agents, knowledge management, online communities, and automated solutions.

With streamlined processes meant to assist agents give answers faster, it increases the agent experience and efficiency.

Customer Service Management adopts a “team sport” philosophy, allowing employees to delegate responsibilities to other departments. Tasks can be assigned to the appropriate department and followed through to completion to guarantee responsibility and closure using Customer Service Management. Rather than repeating the same call, email, or chat, this operational digitizing assists in resolving the core cause of a difficult issue. Problems are resolved indefinitely. Future incidents will be avoided, and other customers’ experiences will be enhanced.  

Customer service management can also help with the transition from reactive to proactive support. Monitoring the health of a customer’s product or service provides the data necessary to intelligently resolve issues before they become apparent to the customer. on service quality trends.

ServiceNow Customer Service Management can help you create a smooth customer journey no matter where you are on the path to digital transformation and you’ll get there faster, more reliably, and with a proven return on investment. From standard client engagement to an amazing customer experience, Customer Service Management will lead you there.

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Enhance Agility And Streamline Your Processes With ServiceNow ITOM

 

IT Operations Challenges

Are you worried about your traditional IT operations practices? The demand for IT operations to supply resilient and secure services is growing at an exponential rate, as is the pace of digital change. When problems arise, traditional IT practices are frequently reactive. If you don’t have proactive digital operations, your digital services will most likely fail.

Because most problems are discovered after the fact, the traditional break-fix methodology no longer works for digital IT operations. Because of their dynamic nature, cloud and DevOps increase management complexity. IT and security operations are locked in a reactive posture without the right tools. Manually identifying issues and tying events or vulnerabilities to problems is inefficient and error-prone. The potential for success is hampered by too many day-to-day operations noise and a lack of business service visibility.

Solution: ServiceNow IT Operations Management

IT has complete control over resources, both on-premises and in the cloud, with ServiceNow IT operations management. IT teams may perform proactive operations with extensive AIOps capabilities built natively on the Now Platform. ServiceNow ITOM, Security Operations, and DevOps enable you to go from reactive and responsive to intelligent and proactive self-healing IT maturity. With the power of AIOps and machine learning, you can break down silos, decrease friction, improve process automation, and enable continuous improvement.

What is ServiceNow IT Operations Management?

ServiceNow IT Operations Management (ITOM) enables the continuous monitoring of all aspects of an organization’s IT infrastructure, including individual apps, services, storage, networking, and connectivity. ITOM’s presence aids in the improvement of corporate processes and services’ availability, proficiency, and performance. 

ITOM Visibility

ServiceNow Discovery, ServiceNow Service Mapping, Certificate Inventory and Management, Service Graph Connectors, Multisource CMDB, and Firewall Audits and Reporting are all part of the ServiceNow IT Operations management Visibility solution. Discovery and Service Mapping provides a unified, integrated view of your whole IT network as well as the services it supports. ITOM Visibility allows IT departments of corporations and platforms as service providers to find their IT resources.

Discovery

The Discovery capability allows you to identify the enterprise IT infrastructure in a repeatable and reliable manner. Computers, servers, software, printers, routers, and switches can all be found with Discovery. It can also locate IP-enabled devices and the apps that operate on them, as well as cloud resources and TLS certificates from multiple cloud providers. Horizontal discovery is the name given to this procedure. Horizontal discovery does not contain connections between devices and apps. Scripts can be used by Discovery to collect and process data on a host before updating the CMDB. Probes are scripts that examine or investigate CIs on your network. The programs that parse the data supplied from the probes are known as sensors. Discovery also employs discovery patterns.

Service Mapping

In ServiceNow IT Operations management based on a connection between devices and applications, the Service Mapping functionality maps dependencies. Top-down mapping is the name given to this procedure. The top-down mapping allows you to see how a malfunctioning object affects the rest of the application service operation right away. Application service maps depict infrastructure items and their semantic relationships. To maintain application service maps current and relevant,  Service Mapping regenerates them on a regular basis. Any defective objects are displayed with the devices and applications they affect, giving a visual representation of the application service’s current state.

CMDB

Your ServiceNow Configuration Management Database (CMDB) contains vital data about your digital services and the infrastructure that supports them. It supports important operational operations, such as predicting, preventing, and resolving service disruptions, reducing change risk, and responding rapidly to end-users. Your CMDB will become even more mission crucial as it grows into ServiceNow Service Graph, ServiceNow’s next-generation system of record. Service Graph extends beyond operations into areas like planning, application development, deployment, cost optimization, and more, thanks to the ServiceNow Common Service Data Model (CSDM), which creates a broad and deep database that lets you manage the whole digital service lifecycle.

Service Graph Connectors

ServiceNow Service Graph Connectors are third-party data integrations for Service Graph that are certified by ServiceNow. Service Graph Connectors make it simple to import huge amounts of data from third parties into your CMDB, assuring data quality, timeliness, and consistency. Service Graph Connectors also ensure that third-party data is linked to the correct CMDB locations. In addition, allowing ServiceNow apps to access the data immediately away and improving reporting accuracy.

For managing the end-to-end lifecycle of digital products and services, Service Graph provides a broad and deep data basis. The ServiceNow Common Service Data Model, an extension of the ServiceNow CMDB, expands coverage into planning, application development, deployment, performance, cost, business processes, and other areas.

ITOM Health

The ServiceNow Event Management and ServiceNow Health Log Analytics tools will let you track and maintain the health of your organization’s services. ITOM Health is improved and updated in the San Diego release. You can purchase ITOM Health separately or as part of a larger package called ITOM Predictive AIOps. It comprises ITOM Health and Health Log Analytics.

Conclusion

IT Operations Management (ITOM) from ServiceNow helps you to streamline workflows on multi-operating systems and it also accelerates IT process delivery across platforms. However, you may also reduce the complexity of IT operations by implementing cross-platform. Above all, cross-operating system coverage across your whole enterprise, as well as eliminate hazards.

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

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How To Achieve IT Asset Management Success

 

Business challenges

How do you manage capital and operational costs, if you don’t know what you have? How do you secure your organization if you aren’t sure what assets are where? How do you know if you’re out of compliance? Are you willing to wait for a government official or big-name vendor to tell you? That could be a costly conversation if it comes attached to a massive fine. In this blog, we will be discussing how you can manage these issues effectively with IT Asset management.  

Wasted Spending

Recognizing that a part of present spending is likely going to waste is by far one of the most painful aspects of gaining full control over ITAM. It may be necessary to pay for ITAM software or subscriptions that are no longer in use. Based on actual usage and consumption history, it may mean purchasing more licenses or subscription seats than are actually required. In either case, the result is excessive spending on idle assets that provide little return on investment.

Unnecessary and Avoidable Risk 

The failure to pay or get licenses or subscriptions required to lawfully use specified software or services is the other side of overspending. Overuse of a license can be caused by a variety of factors, including:

• Admins who deploy software without first learning the license terms, which vary by publisher and can be fairly complicated.
• Using virtual machines or containers to deploy licenses without first comprehending (and then applying) license rules.
• Increasing the processing capability of devices without affecting license.

Costs Are Opaque and Unpredictable

Licenses and contracts come and go on a regular basis, each with its own set of terms and restrictions. Vendor or service provider bills arrive at irregular and unpredictable intervals if they are not handled. Cost increases, changes in usage terms or costs, or variations in consumption levels make it difficult to analyze and consolidate expenditures.    

Proposed Solution

The solution for all these challenges will be the use of ServiceNow IT Asset management effectively. 

What is  IT Asset Management?

ITAM is best understood as a set of business practices built around record-keeping (and maintenance). It combines and deals with contractual functions, discovery and inventory, and financial activities. On one hand, IT Asset Management software seeks to accommodate and represent all the various contracts for licenses, subscriptions, and services (such as SaaS applications) within an organization in a coherent and consistent way.

On the other hand, ServiceNow ITAM also looks out onto an organization’s networks to sniff out, discover, and compile as complete a list as possible of what IT assets it actually sees in use, along with who’s using them, what for, how long, and so forth. Finally, IT Asset Management software also tracks financial activities around those assets—including costs of acquisition, licensing, upgrades, maintenance, and so on. Simply by assembling, combining, and correlating these three bodies of data, ITAM helps to create a current and consistent record of IT assets within an organization.  

   

Software asset management (SAM)—best understood as part of the overall IT Asset Management  software practice—works best when all its elements come together under a single software umbrella. Such a platform handles record-keeping and interfaces with multiple organizational units and departments.

Why do customers choose ServiceNow SAM?

ServiceNow SAM can automatically distribute key data from the CMDB. This becomes your single source of truth, a valuable asset for decision-making that can be shared across the enterprise. An investment in ServiceNow SAM means you have one central source, a single architecture solution, that can deliver crucial software data to the business via digital workflows. Improved asset control also means you’re in a better position to derive value from those investments. Even SaaS can be monitored and optimized through ServiceNow SAM. The bottom line is that ServiceNow SAM can help an organization pare back spending while optimizing usage with right-sized purchases. These real savings occur for on-premises and cloud-based services, too.

Introducing the CMDB

The configuration management database (CMDB) is an important source of information about an organization’s systems, and it supports critical IT service management functions such as problem management and change management. The CMDB helps IT resolve issues more effectively by answering the proverbial first question in troubleshooting: “What was the last thing you changed?”

       

What does ITAM do for the business?

Compounding Cost Savings 

ITAM can assist firms in reducing waste and overspending by removing excess, unused, or unwanted assets from their asset inventory.

ITAM can also help with:

• Maximize the useful life of individual IT hardware assets by helping to identify when preventive maintenance is needed, and keep records of completed preventive and corrective maintenance
• Keep track of service and support contracts for important hardware assets to ensure they don’t expire.
• To assist businesses in planning and budgeting for hardware replacement, keep track of EOL and EOS dates.
• Identify any unused hardware, such as new inventory, parts and spares, pooled equipment, and unallocated resources, that could be assigned or deployed.

Simplifying ITSM 

ITAM automates and simplifies ITSM. ITAM can help IT deliver a superior service management experience for your users when they need it most. By automatically pre-populating the ITSM portal or service desk dashboard with asset and user information, users and support staff can focus on describing and resolving the actual incident or problem. Anything you can do to make it easier to create a service desk ticket and get to a resolution quicker will help your users stay productive and reduce frustration.

Minimizing Risk

ITAM assists firms in a variety of ways to reduce risk. One of the more obvious areas where ITAM may assist firms in risk management is software license compliance. Managing financial risk, in particular, due to non-compliance penalties, hold-up buying (“true-up” or else—list price, no discounts), and overspending, are all closely related (unused entitlements). 

Software Spend Detection 

Software spend detection can help you spot inefficient “shadow IT” purchases (“Why is marketing paying more for project management software that operations use?”). can unearth overlapping software capabilities in many applications (“Why do we have five different file sharing apps and three different project management tools?”). There are indirect cost savings, such as increasing interoperability and productivity across teams, workgroups, departments, and business units.

Conclusion

IT Asset Management isn’t an afterthought in IT; it’s at the heart of your business. You’re essentially flying blind without good ITAM, not knowing if you’re losing money or putting the business at risk due to security or compliance problems. And flying blind will almost always result in a crash. It doesn’t have to be that way, though. With adequate ITAM in place, you can rest assured that you’re tracking every piece of hardware and software in your business and that you’ll be able to present whatever is required when the auditors arrive. You have perfect 20/20 insight into the IT assets that keep your organization running every day, rather than flying blind.  

For More Details And Blogs : Aelum Consulting Blogs

If you want to increase the quality and efficiency of your ServiceNow workflows, Try out our ServiceNow Microassesment.

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/