Aelum Consulting

ServiceNow enables businesses to transform by automating and optimizing operations at scale without impacting user experience, security, governance, or performance. ServiceNow Creator Workflows  combine the power of App Engine and IntegrationHub to provide enterprise-class low-code app delivery at scale, with intuitive and intelligent experiences. Businesses may move from an abstract concept to a fully functional app in less than a day with Creator Workflows. Anyone can now create captivating app experiences that expand from a single department to the entire company fast and safely. Companies may efficiently expand and expedite app delivery by empowering business stakeholders such as business process analysts, rather than depending primarily on professional developers to construct apps. More than just extra hands, these business specialists are frequently the most knowledgeable about the business requirements, associated procedures, and end-user preferences that the most successful...

You’re not alone if your  ITSM  systems can’t keep up with the speed of business. Legacy systems affect businesses worldwide, causing poor user experiences, a lack of agility and automation, and an unsustainable cost of ownership. Do you have numerous ITSM products running in parallel? Do changes to user interfaces, data structures, and workflows necessitate specialist expertise, causing the business to suffer? Does having many help desks and service desks result in unsustainable overhead? Does adding new features necessitate a separate server with its own infrastructure and administration costs? Many IT firms are still contending with out-of-date  IT Service Management  (ITSM) Implementation software. These legacy systems are so stiff and difficult to adjust that they require armies of programmers and administrators to keep up with business demands. Rather than being an effective unified solution, they are frequently an unmanageable collection of poorly integrated i...

For firms seeking to digitally change their businesses, the top priority is providing an amazing customer service experience that wins the hearts and minds of customers. Businesses are feeling the need to improve the customer experience and invest in technologies to shorten the path to this destination as today’s customers wield more and more influence. Customer Service Experience  A focus on customer experience expands the traditional definition of customer service to encompass every aspect of a company’s offerings. It entails energizing staff and recognizing excellent service as a valuable asset. As a result, the gap is growing between companies committed to shifting their customer service experience into high gear and those stuck in neutral, still deciding, how and when to make their move. Roadblocks to Success for Customer Service Departments Customer service has always been viewed as a cost center, thus its systems and processes have not been prioritized for technological inve...

  IT Operations Challenges Are you worried about your traditional IT operations practices?  The demand for IT operations to supply resilient and secure services is growing at an exponential rate, as is the pace of digital change. When problems arise, traditional IT practices are frequently reactive. If you don’t have proactive digital operations, your digital services will most likely fail. Because most problems are discovered after the fact, the traditional break-fix methodology no longer works for digital IT operations. Because of their dynamic nature, cloud and DevOps increase management complexity. IT and security operations are locked in a reactive posture without the right tools. Manually identifying issues and tying events or vulnerabilities to problems is inefficient and error-prone. The potential for success is hampered by too many day-to-day operations noise and a lack of business service visibility. Solution:  ServiceNow IT Operations Management IT ha...

  Business challenges How do you manage capital and operational costs, if you don’t know what you have? How do you secure your organization if you aren’t sure what assets are where? How do you know if you’re out of compliance? Are you willing to wait for a government official or big-name vendor to tell you? That could be a costly conversation if it comes attached to a massive fine. In this blog, we will be discussing how you can manage these issues effectively with IT Asset management.   Wasted Spending Recognizing that a part of present spending is likely going to waste is by far one of the most painful aspects of gaining full control over ITAM. It may be necessary to pay for ITAM software or subscriptions that are no longer in use. Based on actual usage and consumption history, it may mean purchasing more licenses or subscription seats than are actually required. In either case, the result is excessive spending on idle assets that provide little return on investment. Un...